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Be a part of our family by contributing to our portfolio companies’ innovation and success. Browse open positions below with Intel Capital portfolio companies.

Robot Fleet Engineer at Savioke
San Jose, CR
As a Robot/Network Operations Engineer at Savioke you’ll be part of a team that forms the backbone of our Robots-as-a-Service business.  You will develop a deep understanding of Relay’s systems and inner workings, as well as the site and Cloud based systems and software that we use to support, monitor, and maintain our worldwide fleet.  You will engage actively with the engineering organization to provide the insights and data that drive the continued enhancement of Relay and our services. You will collaborate with Customer Success to ensure that Relay’s performance continues to delight our customers and to generate growth through referrals and through customers’ interactions with Relay.  You will be part of a global team of dedicated and high-energy people who are committed to advancing robotic technology to improve people’s lives.

Responsibilities

    • Ensure the performance and reliability of Savioke’s fleet of robots, as well as network and customer site infrastructure, in support of our  customers and partners.  
    • Provide high level troubleshooting to resolve issues that are beyond the capabilities of our Level 1 & 2 support service.
    • Monitor the health and operations of the fleet of Savioke robots and proactively engage to resolve faults before they impact customer operations.
    • Respond and provide technical guidance to customers regarding operational issues, software and configuration changes, and general maintenance
    • Document field issues, analysis and resolution, and maintain up-to-date records of robot and site configurations, serial numbers, etc. to aid in both CS and product development.
    • Show eagerness to learn new technologies, and to embrace and master the Savioke systems at all levels.
    • Communicate and collaborate with our global team across Operations, Engineering and Customer Success.
    • Contribute to the development of instrumentation and automation for monitoring, detection, and self-healing of failures.
    • Contribute to the creation of customer guides, FAQs, application notes, best practices.

Qualifications

    • College graduate in networking, computer engineering, computer science or IT.
    • Ability to troubleshoot and resolve device- and system-level problems in Linux.
    • Experience with Linux (ideally Ubuntu) administration, tools and shell/Python scripting.
    • Must work well in a team environment and play nice with others.
    • Must be able to focus and drive issues to closure in a fast-paced, agile environment.
    • Requires a willingness to work within established systems and produce results that either prevent problems from recurring, or enable others to solve them more easily in the future.
    • Hands on experience in configuration and administration of highly distributed networks.
    • Experience with firewalls, VPN, and network security technologies
    • Working knowledge of TCP/IP, ICMP, SSH, DNS, and other low-level network protocols
    • Experience with wireless technologies including WiFi, Bluetooth, and LTE is a plus.
    • Experience with log management and visualization systems like Elastic Search (ELK stack), Splunk, SignalFX or similar is a plus.
Savioke builds and operates a growing fleet of autonomous robots that are revolutionizing the services industry, starting with robots that make deliveries around the clock in hospitals and hotels. We are excited to be building robots that are doing useful work and are touching people’s lives on a daily basis.  Our robots have completed more than 500,000 deliveries to healthcare personnel, guests in hotels, and electronics repair technicians. While driving thousands of kilometers autonomously, Relays delight everyone who sees them.