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DevOps Engineer at Paxata
Redwood City, CA, US
About Paxata
 
Companies around the globe rely on Paxata to get smart about information. Paxata is the pioneer that intelligently empowers all business consumers to transform raw data into ready information, instantly and automatically, with an enterprise-grade, self-service data preparation application and machine learning platform. Our Adaptive Information Platform weaves data into an information fabric from any source and any cloud to create trusted insights. Business consumers use clicks, not code to achieve results in minutes, not months. With Paxata, Be an Information Inspired Business. 
 
Paxata is headquartered in Redwood City, California with offices in New York, Ohio, Washington DC, and Singapore. Visit www.paxata.com or engage with us on TwitterLinkedInFacebook, or YouTube.
 
 

What you would be doing:

    • Handle and log tickets from various channels like email, phone, web portal. 
    • Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. 
    • Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. 
    • Create knowledge base content related to software usage (tips & tricks, etc.) for Community outlets. 
    • Manages Support operating standards, practices, and procedures related to SAAS application and software support. 
    • Positions as final level of support expertise prior to escalation to engineering or Development operations. 
    • Handles issues related to hosting, installation, and advanced software support for on-prem and SAAS. 
    • Relies on extensive experience and judgment to plan and accomplish goals. Performs a variety of tasks. Works under minimal supervision. 
    • Running multiple EKS Clusters for Dev, Test and Production.
    • Directly responsible for reliability of hosted infrastructure both Dev and Customer facing Production, including ensuring scalability for future growth and recommending cost effective methods of expansion / growth.

Requirements:

    • Paxata’s Adaptive Data preparation application is built using Scala and Java as primary language. Hands on experience and knowledge of these languages are a must. 
    • 3-8 years experience as system engineer/DevOps engineer.
    • Spark : This new technology that helps to distribute the computational work, so ability to learn spark administration console to check on worker and spark master status and navigation of spark console to check logs etc. 
    • Big data storage technology Hadoop , also related would be kerberized hadoop installation and understanding configuration. 
    • Should have a deeper expertise of scripting in Linux and commands. 
    • Kubernetes experience preferably leveraging EKS.
    • Experience with cloud services, AWS, Azure, Google Compute preferred.
    • Experience with an infrastructure automation tool like Ansible.
    • Knowledge of Installation using rpm files and rpm based installation using yum. 
    • Should have ability to read / monitor through large log using commands or using tools like splunk. 
    • Strong experience of building and maintaining ops system to maintain a highly stable and scalable online service 24/7 globally.
    • Should have ability to administer and monitor linux resources, network, memory, cpu, file handles , iptables etc. 
    • Should have experience working on industry standard CRM tools for ticket management. 
    • UI troubleshooting using browser tools and understands Angular JavaScript code. 
    • Experience on SAAS application maintenance is HUGE plus. 
    • Permanent work authorization in the US is a necessary precondition for employment at Paxata.

Perks

    • Full Medical/Dental/Vision
    • Competitive salary + equity
    • Flexible PTO- we want the best people but not the best people 24/7. Do great work and enjoy your life enough to come back and do great work.
    • Regular town halls and catered lunches.
    • Full stocked kitchen with all the snacks, soda and Philz coffee your heart desires.
    • Comfortable and fun work environment with ping pong, nerf gun battles and bean bag chairs to kick back in

Why join the Paxata team?

    • Paxata is the world leader in data preparation. Our product is used by companies like PwC, Del Monte, New Relic and more!
    • We're backed by global corporate investors including: Accel Partners, Intel Capital, Microsoft Ventures, Cisco Investments, Deutsche Telekom, AirTree Ventures and more!
    • We've been voted among the best companies to work for in the Bay Area four years in a row (SF Business Times)
    • There are a lot of cool people here. We embrace innovation, open-source, teamwork and pizza :)
Paxata is an equal opportunity/affirmative action employer supporting workforce diversity.