Startup Careers

Be a part of our family by contributing to our portfolio companies’ innovation and success. Browse open positions below with Intel Capital portfolio companies.

Customer Success Associate at IOTAS
Portland, OR, US

IOTAS provides industry-leading smart device packages, home automation software, and property management tools to multi-family properties across the U.S. Our hardworking and growing team thrives in the dynamic real estate industry by emphasizing creativity, teamwork, and integrity.

Do you love a good gif? Are you always up for a quick ice cream trip? From random social hours to team building events and outings, at IOTAS you end up working with some great people and good friends.

Position summary

As a member of a small and agile team, you will provide exceptional phone and email support to clients, end users, and field technicians. You will also drive retention by empathetically and efficiently resolving issues, developing help center content, and acting as a strong customer advocate.

Specific responsibilities

  • Become a product expert, guiding internal and external users through routine use, explaining new features, and anticipating common errors
  • Use multiple databases and tools to troubleshoot complex issues with customers by email and phone
  • Ensure a high degree of customer happiness by responding to and resolving issues within the team’s time targets
  • Document, track, and escalate issues to appropriate internal teams
  • Actively develop and edit self-help content based on support trends and technical changes
  • Drive adoption by recommending and explaining features that will excite the specific customer
  • Collaborate with other teams to improve productivity, customer experience, and adoption
  • Advocate for customers by relaying user feedback, actively tracking and following up on escalated issues, and documenting feature requests

Specific job skills

  • 6+ months experience with Freshdesk, Zendesk, or other ticketing service preferred
  • English fluency
  • Warm and confident phone presence
  • Strong written communication skills with an attention to detail
  • Resourcefulness, thoughtfulness, and an enthusiasm for learning
  • Demonstrated ability to learn proprietary databases and admin tools, as well as third-party productivity systems
  • Interest in and ability to quickly learn how to use new apps and devices

Education and/or experience

  • Bachelor’s degree preferred
  • 1-2 years experience as a client-facing phone and email support agent
  • Experience producing help content and/or delivering training sessions preferred