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Senior Technical Program Manager (Data Center) at DocuSign
Paris, FR

DocuSign is seeking a Senior Technical Program Manager to support for our Product Technical Operations team and our Data Center Environment. This Program Manager will need to be technical enough to troubleshoot complex infrastructure issues and maintain a wide variety of hardware and software systems. To be successful this Program Manager will need to be self-directed but also capable of taking instruction and being led. This role will interface with several teams on wide ranging projects requiring clear communication and strong organization skills.

Responsibilities:

  • Deep dive into problems while maintaining a high level view of projects and priorities to drive initiatives across the finish line
  • Partner with Network, Compute, Storage, Architecture, Live-Site and other teams – and drive priorities across these functions to meet project timelines
  • Define targets and Metrics for your area and regularly measure to ensure accountability
  • Troubleshoot a variety of issues across software and hardware deployed globally in DocuSign datacenters
  • Drive Compliance related action relevant to Datacenter technologies to ensure that DocuSign continues to meet compliance standards
  • Provide technical leadership for your area and clarify team priorities in a fast paced and dynamic environment

Basic Qualifications

  • Bachelor’s degree or equivalent work experience
  • Previous experience working in a Data Center environment and/or with a SaaS provider
  • Experience writing technical documentation
  • Minimum 8 years relevant experience as a Technical Program Manager, Support, Operations or Systems Administration role
  • Excellent oral and written communication skills
  • Experience supporting large scale, high availability environment
  • Ability to coordinate tasks across functional groups, manage cross-functional projects to completion, communicate and coordinate with a wide variety of individuals and teams

Preferred qualifications

  • Knowledge of Active Directory, Group Policy, Security Policy configuration and maintenance
  • Knowledge of F5 Load balancers, VIP creation, pool creation, pool balancing
  • Prior experience working on security and/or compliance projects

Engineering @DocuSign

We like to think about complex, global challenges that cross cultures and legal jurisdictions and that impact millions of people and businesses. We hire people with a broad set of skills, and they are working on how to create never-been-done-before solutions that scale. We are creating revolutionary solutions that change the way people work, live and connect … and we see our work go live. We see its impact.

About DocuSign

DocuSign® is changing how business gets done by empowering hundreds of thousands of companies and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.