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French Adoption Consultant at DocuSign
Dublin, IE

Build IT solutions that deliver secure, seamless experiences for people – internally and externally -- using our products 24/7 around the world.

Position Summary

DocuSign is obsessed with delivering an amazing customer experience. As Adoption Consultant, you will deliver post-sales consulting and outcome-based training to new customers contributing to their success in adopting the DocuSign product suite. You will also provide analysis and design advice on DocuSign solutions in existing business process flows. We are expanding a world class Customer Success organisation that already has a proven track record of working with Fortune 500 IT departments, system integrators, independent software manufacturers and open source communities.

This position is an Individual Contributor and reports to the Senior Manager of Customer Readiness. 


  • Be the expert in the features, benefits and application of DocuSign’s products
  • Provide product onboarding and training sessions for customers including product demonstrations and analytic problem solving
  • Communicate via phone, email and web meetings with customers assisting and guiding them through DocuSign solutions
  • Interact daily with sales and account management teams regarding sales activities and processes
  • Provide proactive support to new customers

Required Experience

  • Fluency in English and French
  • Bachelors Degree required
  • Excellent written and oral communication skills
  • Technical skill and/or ability to acquire in-depth knowledge and use of DocuSign products
  • Strong interpersonal and teamwork skills
  • Excellent computer skills - must be proficient in software programs - a strong aptitude for analytics.
  • Well organized
  • Enjoy problem-solving
  • Strong presentation skills and ability to articulate the value of DocuSign to both business and technical audiences
  • Proven track record of delivering customer training or onboarding programs
  • Ability to work independently and multi-task
  • Proven experience participating in the sale of software to business users in all industries
  • Proficiency in Microsoft Office Applications
  • Exposure to software development and Software-as-a-Service systems is a plus
  • Understanding of data and network security is a plus
  • Exposure to coding or understanding of network systems
  • Willingness and ability to travel as necessary, typical about 10%

Are you for the Challenge?

Rapid Adoption @DocuSign

We are in the business of trust and reliability. We create, maintain and operate scalable IT solutions that deliver an exceptional experience for our customers – both internal and external -- who trust and rely on us. We are creating an infrastructure that scales and supports DocuSign’s ambitious vision. That requires a smart, highly collaborative team who can identify and investigate new technologies to continue to deliver and scale globally and securely.

About DocuSign

DocuSign® is changing how business gets done by empowering hundreds of thousands of companies and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.

DocuSign is an Equal Opportunity Employer. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.