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SMB Renewals Specialist, French at DocuSign
Dublin, IE

Change the way customers and partners live and do business while helping them grow their top and bottom line with our transformative technology. 

Position Summary 

The Renewal Specialist (RS) is a high impact position combining equal parts relationship management, contract negotiation and client satisfaction. The RS will work with existing DocuSign customers, managing accounts across SMB to maintain their satisfaction and renewal of their next contract.

The RS is accountable for customer retention through the annual renewal process, proactive client management, forecast accuracy, and driving growth with customers in collaboration with internal teams and the broader DocuSign partner ecosystem.

This position is an Individual Contributor and reports to the Team Manager of SMB Customer Success, EMEA.

Responsibilities 

  • Retain and grow customer accounts, including increased commitment.
  • Develop and leverage customer relationships to improve customer retention.
  • Manage renewal process and negotiate multi-variable contracts.
  • Develop a strategy to ensure assigned accounts are renewed in a timely basis.
  • Provide accurate and timely forecasts on a weekly basis.
  • Monitor outstanding renewals and develop robust follow up system.
  • Liaise with internal teams to ensure smooth processing of quotes and renewals for customers.
  • Identify areas for growth within the account upon renewal.
  • Communicate risk to management and lead resolution strategies.
  • Align with the SMB Adoption Manager to ensure campaigns running effectively.  
  • Deliver business reviews for low adopting customer who require a 1:1 engagement.
  • Be the principal point of contact for key customers and leverage the internal organisation to meet the needs of your customers. 
  • Act as the customer champion, by constantly looking for improvement areas and ways to retain our customers through better product and customer service

Required Experience 

  • Bachelor’s degree or equivalent required.
  • Fluency in French and English.
  • Experience in B2B sales or account management focused on customer renewals within the technology or software industry. 
  • Proven track record of success in managing a high-volume portfolio of accounts.
  • Track record of success and over-achievement of quota in past positions.
  • Proven ability to work in a fast paced environment. Exceptional time management, organization, and multi-tasking skills a must.
  • Strong verbal and written communication skills, specifically at the executive level. 

Are you up for the challenge?

Sales & Business Development @ DocuSign

Our technology is transforming the way our customers live their lives and do business. Our Sales team is collaborating with customers across the globe to help them leverage our technology to change the way they do business. Our Business Development team is partnering with some of the largest most innovative companies in the world and in their industries to bring the power of DocuSign to more customers. Whether you are selling to an individual or a large enterprise, you will apply your extensive knowledge of our product and strategic partnerships to help our customers grow their top and bottom line.

About DocuSign

DocuSign® is changing how business gets done by empowering hundreds of thousands of customers and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.