Startup Careers

Be a part of our family by contributing to our portfolio companies’ innovation and success. Browse open positions below with Intel Capital portfolio companies.

Senior Collections Specialist at DocuSign
Dublin, IE

Create secure, innovative solutions to the wide-range of challenges our high-growth global business as we expand and scale.  

Join Our Team: Great collaborative, fast-paced environment focused on continuous improvement and raising the bar on the overall customer experience.  

Position Summary:

DocuSign is looking for an experienced collections specialist who is organized, has a customer service perspective, is highly motivated and results orientated. In addition, this is a fast-paced role where the ability to work through complexity with a solutions mindset is critical to success.

Responsibilities:

  • Initially take responsibility for customer collections in the UK and Ireland.
  • Expand remit to cover EMEA collections when fully established in role.
  • Monitor aged balances for assigned geographies.
  • Engage with customers to collect overdue balances.
  • Where issues are identified that are impacting collections, work with internal and external stakeholders to resolve issues in a timely fashion.
  • Manage refunds, account adjustments and write offs in accordance with company policies.
  • Where necessary work to reconcile customer accounts.
  • Maintain detailed records of interactions with customers including follow up dates and next steps.
  • Maintain acceptable performance against established department metrics on a consistent basis.
  • Identify and work toward resolution of any larger scale issues which are negatively impacting customer experience.
  • Perform other duties as assigned.

Requirements:

  • Must be self-motivated, flexible, and able to change priorities.
  • Extensive, proven commercial collections experience including enterprise accounts.
  • Degree in business related discipline or Finance/Accounting qualification preferred.
  • Must be PC proficient. Experience with NetSuite or large ERP a plus. Experience with Zuora or large billing system a plus.
  • Possess a collaborative work style, whilst being equally able to operate independently
  • Ability to take direction and work as a team player.
  • Experience working in fast-paced, high volume, high growth atmosphere with ability to work under pressure
  • Must have a professional demeanor, commitment to outstanding customer service and effective communication style.

Are you up for the challenge?

Finance @ DocuSign

As a part of our Finance team, you are critical to deciding how and where we invest our funds to grow our company and support key initiatives. You partner across the business and plan the company’s financial operations helping the company continue to encourage and instill financial discipline, manage financial risk and build financial strength across key metrics.

About DocuSign

DocuSign® is changing how business gets done by empowering hundreds of thousands of companies and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.

DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.