Startup Careers

Be a part of our family by contributing to our portfolio companies’ innovation and success. Browse open positions below with Intel Capital portfolio companies.

Billing Specialist at DocuSign
Dublin, IE

Create secure, innovative solutions to the wide-range of challenges our high-growth global business as we expand and scale.  

Join Our Team: Great collaborative, fast-paced environment focused on continuous improvement and raising the bar on the overall customer experience.

Position Summary:

DocuSign is looking for an experienced billing specialist who is organized, has a customer service perspective, is highly motivated and results orientated with excellent attention to detail. In addition, this is a fast-paced role where the ability to work to deadlines, through complexity, with a solutions mindset is critical to success.

This role works as a member of the Accounting team, and reports to the Account Operations Manager.

Responsibilities:

  • Ensure accurate and timely billing of our customer accounts.
  • Review contracts and ensure customers are properly set up and invoiced in the billing system.
  • Ensure that billing is set up to meet Revenue Recognition Standards and other Accounting Policies.
  • Address and handle non-standard, complex billing, specifically including Professional Services billing.
  • Work across departments to research and resolve escalated customer disputes and exceptions on billings.
  • Drive process improvements including working with business partners and other departments.
  • Work with other departments on the development and implementation of improvements to billing and accounting systems.
  • Support audit requirements on a quarterly basis.
  • Perform special projects and other duties as requested.

Requirements:

  • Bachelor’s degree in Business and/or Accounting qualifications preferred.
  • Substantial, broad experience within accounting/billing environment, preferably for a software company or in a subscription billing environment.
  • Must be PC proficient with strong experience in Microsoft Excel and Word.
  • Experience with NetSuite or other large ERP a plus. Experience with Zuora or other large billing system a plus.
  • Understanding of Accounting and Audit concepts and requirements.
  • Possess a collaborative work style, whilst being equally able to operate independently
  • Ability to take direction and work as a team player.
  • Well-developed problem-solving and analytical skills.
  • Able to discern alternatives and make objective recommendations, understand how to effectively work with other business groups to accomplish goals.
  • Excellent oral and written communication skills in dealing with internal and external customers.

Are you up for the challenge?

Finance @ DocuSign

As a part of our Finance team, you are critical to deciding how and where we invest our funds to grow our company and support key initiatives. You partner across the business and plan the company’s financial operations helping the company continue to encourage and instil financial discipline, manage financial risk and build financial strength across key metrics.

About DocuSign

DocuSign® is changing how business gets done by empowering hundreds of thousands of companies and tens of millions of users in most countries around the world to sign, send and manage documents anytime, anywhere, on any device with confidence. DocuSign replaces printing, faxing, scanning and overnighting documents with the easiest, fastest, most trusted way to make every approval and decision digital. Organizations of all sizes and industries are accelerating contracts, approvals and workflows with DocuSign's Digital Transaction Management (DTM) platform and eSignature solution. DocuSign keeps life and business moving forward.

DocuSign is committed to building a diverse team of talented individuals who bring different perspectives to the discussion and who feel a sense of inclusion and belonging when they join our team. Individuals seeking employment at DocuSign are considered without regards to race, ethnicity, color, age, sex, religion, national origin, ancestry, pregnancy, sexual orientation, gender identity, gender expression, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, citizenship status, or any other legally protected category.