Startup Careers

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Operations & Customer Service Officer at Reebonz
Kuala Lumpur, MY

Major roles and responsibilities:

  • Coordinate shipment and process orders to courier companies for local deliveries and collections
  • Arrange, receive and track return shipments from customers
  • Prepare invoice and packing list for return shipment back to HQ
  • Serve as a liaison between the customer and various internal departments in regards to delivery, order status, merchandise and payment issues
  • Prepare shipping documentations such as daily job manifests and delivery slips, weekly and monthly shipment summary reports
  • To respond to incoming queries and ensures the resolution of service
  • Handle operations flows on seller consignment items
  • To support marketing team on tele-marketing campaign(s)/ survey
  • Other duties as assigned

 

Requirements:

  • Candidate must possess at least Primary/Secondary School/SPM/”O” Level
  • At least 1 Year(s) of working experience in the related field
  • Good command of English, Bilingual (Mandarin) is an advantage to deal with our Chinese market customer
  • Able to speak, read and write Mandarin. You will need to reply to customer in Mandarin via SMS/ What’s app/ email
  • Service oriented, patient, empathetic, sincere with genuine interest to assist customers in all queries
  • Good communications skills and a fast learner
  • Able to multi-task and work in a dynamic environment
  • Good computer skills

 

 

Qualified candidates are welcome to apply.