Startup Careers

Be a part of our family by contributing to our portfolio companies’ innovation and success. Browse open positions below with Intel Capital portfolio companies.

Customer Service Officer at Reebonz
Petaling Jaya, MY

Major roles and responsibilities:

  • Serve as a liaison between the customer and various internal departments in regards to delivery, order status, merchandise and payment issues
  • Follow Customer Service policies and procedures to ensure consistent customer satisfaction
  • To do tracing, escalation and investigation in follow up to customer’s queries on any orders
  • Handle customer calls and emails on enquires/ feedbacks/ real-time service during online sales as well as after-sales support
  • Handle and resolve customer complaints
  • Handle RRE (Returns, Refunds & Exchange)
  • Process orders, forms, applications and requests
  • Manage administration of daily reports and individual account management
  • Oversee operations for the team to ensure customer touch points are maintained so targets may be achieved
  • To support marketing team on tele-marketing campaign(s)/ survey
  • Administrative support to the manager
  • Any other ad-hoc duties assigned by superior

Requirements:

  • Candidate possess at least SPM or higher qualifications
  • Good command of English, Bilingual (Mandarin) is an advantage to deal with our Chinese market customer
  • Able to speak, read and write Mandarin. You will need to reply to customer in Mandarin via SMS/ What’s app/ email
  • Service oriented, patient, empathetic, sincere with genuine interest to assist customers in all queries
  • Familiarity with technical usage of customer relationship management system will be an added advantage
  • Results driven, well-groomed and an excellent team player
  • Highly adaptable, versatile, independent and self-motivated

 

Location: 3.007 & 3.009, Level 3, 129 Offices, Block J, Jaya One, 72A, Jalan Universiti, Seksyen 13, 46200 Petaling Jaya, Selangor.

 

Qualified applicants should apply with detailed resumes with a recent photograph and expected salary.