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IT Engineer at Airship
Paris, FR

You help to address the needs of computer hardware, software, communications and network systems. You work to develop, test, install, configure, troubleshoot and provide ongoing support for technical solutions that enable the business to operate. 

As part of this process, you develop documentation, diagrams and other detailed instructions to help other employees make the best use of the systems and solutions we support. This includes business systems that enable the organization to communicate (telephony, A/V, and collaboration), perform operational functions and track various assets/metrics (inventory, issue/service tracking, monitoring and KPIs).

You are a dynamic individual with a broad set of technical interests, a desire to grow, strong organizational skills and a service-oriented mindset. 

Primary Responsibilities  

  • Install, configure, test and maintain operating systems, application software and system management tools
  • Ongoing application, infrastructure, and desktop support
  • Small number of virtualized servers to support
  • Laptop and account provisioning and management
  • Participate in projects and provide assistance as directed
  • Provide network support and troubleshooting including after hours emergency response
  • Develop, implement and support alerting, documentation and monitoring tools  [not sure this needed]
  • Create and deliver end user training
  • Create and manage documentation

 

What we are looking for 

The Paris IT Engineer has to be a self starter and be very self sufficient. The new IT Engineer will have a lead IT Engineer located in the Portland, OR, USA office.

Qualifications  

  • Excellent written and verbal English language skills.  [re-word this]
  • 5+ years of related experience and a degree in Computer Science or equivalent experience required
  • Expert knowledge of Mac OS X, Windows and Linux
  • General to expert knowledge of corporate infrastructure / network concepts and technologies
  • Background in supporting many of the following: 8x8 VOIP, Palo Alto Networks, Jamf Suite, Network Switches and Wireless Infrastructure, etc.
  • Background in application support such as: Atlassian, G-Suite Business, MS Office Suite, Saas subscriptions such as LucidChart, the ability to learn and support a wide variety of User Interfaces, etc.
  • Provide effective communication tailored to the needs of the audience
  • Enthusiastic to provide an excellent customer service experience
  • Highly organized and detail-oriented
  • Focus on continuous improvement
  • Can-do attitude

About Us

Urban Airship is trusted by thousands of businesses looking to grow with mobile. Every day, marketers and developers depend on Urban Airship to deliver more than one billion mobile moments that inspire interest and drive action. Urban Airship’s mobile growth platform is used by many of the world’s most admired companies, including Adidas, Alaska Airlines, The Home Depot, NBC Universal, Sky Media, and Zillow.