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Software Engineer- Critical Problem Resolution Engineer at Venafi
Salt Lake City, UT, US

The Opportunity:

We love our customers and we need people who want to make our software better for our customers by resolving issues reported by Venafi's customers through Customer Support as well as creating tools for use by Customer Support. 

We’re looking for a Critical Problem Resolution (CPR) Engineer to lead the effort in resolving customer issues with Venafi Products. You have a keen eye for issues and anomalies, attention to detail, desire to know the root cause of a reported issue and great communication to notify the rest of the team on your findings. Enjoy moments of solitude and times of collaboration with other Engineers to ensure customer success with Venafi products. Must be self-motivated, detail oriented, and possess the ability to organize and manage multiple priorities. Work with Customer Support Engineers in identifying, troubleshooting, and providing solutions for Venafi’s customers.


Collaborate within a team to develop, manage and execute on the overall project plan and timelines for key deliverables. Be part of an elite team that has received awards for best encryption, cool tools, innovation, and security. We are looking for a self-starting fast learner with ideas! You’ll be encouraged to contribute your experience and ideas the team loves to brainstorm new ideas and new ways of delivering content to our customers. 


Key Result Areas:

  • Utilizes a keen eye for issues and anomalies, attention to detail, desire to know the root cause of a reported issue, and great communication to notify the rest of the team on findings
  • Enjoys moments of solitude and times of collaboration with other Engineers to ensure customer success with Venafi products
  • Must be self-motivated, detail oriented, and possess the ability to organize and manage multiple priorities
  • Work with Customer Support Engineers in identifying, troubleshooting, and providing solutions for Venafi’s customers
  • Collaborate within a team to develop, manage and execute on the overall project plan and timelines for key deliverables



Minimum Skills and Experience required:

  • 3 years of experience programming and debugging experience in the following technologies: 
    • C#
    • .NET (ASP.NET)
    • JavaScript
    • Visual Studio 2017
    • MSSQL databases
    • Windows platform
  • Bachelor’s degree in computer science, MIS, or related experience
  • The ability to write clean, consistent, well documented code following best practices of Venafi
  • Develop software on schedule, adhering to department standards and processes
  • Excellent verbal and written communication skills
  • Programming and debugging experience in the following technologies: C#, JavaScript
  • Ability to change development context based on team and customer priorities

What sets you apart:

  • Keen eye for anomalies, inconsistencies, debugging, troubleshooting
  • Attention to detail, and excellent communication
  • Collaboration with other Engineers and teams to ensure customer success with Venafi products
  • Self-motivated, detail oriented, and possess the ability to organize and manage multiple priorities
  • Work with Customer Support Engineers in identifying, troubleshooting, and providing solutions for Venafi’s customers
  • Curiosity and desire to identify problems at their root and solve for solutions to customer escalations!


About Venafi:

Venafi is the cybersecurity market leader in machine identity protection, securing machine-to-machine connections and communications. Venafi protects machine identity types by orchestrating cryptographic keys and digital certificates for SSL/TLS, IoT, mobile and SSH. Venafi provides global visibility of machine identities and the risks associated with them for the extended enterprise—on premises, mobile, virtual, cloud and IoT — at machine speed and scale.

Venafi puts this intelligence into action with automated remediation that reduces the security and availability risks connected with weak or compromised machine identities while safeguarding the flow of information to trusted machines and preventing communication with machines that are not trusted. Internally, we have an exceptional culture built around our core values comprised of honesty, transparency, leading by example, awareness, risk taking, and team before self.