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Data Product Manager - Professional Services at GoodData
San Francisco, CA, US
With GoodData, enterprises and large software companies can deliver fully managed insights to their customers and partners at scale. GoodData takes the same powerful analytics traditionally confined to data experts and delivers them to all users—wherever they are. It’s fully managed embedded intelligence at a massive scale.

GoodData is excited to announce our inclusion in the 2019 Gartner Magic Quadrant for Analytics and Business Intelligence Platforms.

GoodData is headquartered in San Francisco and backed by top-tier investors like Andreessen Horowitz, General Catalyst Partners, Intel Capital, TOTVS and others. For more information visit our website and follow GoodData on Twitter.


JOB DESCRIPTION

The Data Product Manager (DPM) role is on the GoodData Professional Services team in San Francisco. Professional Services is one of the post-sales departments involved in customer accounts. The DPM is responsible for delivering a production-ready analytics/reporting application for the customer. This role is a unique combination of a product owner, business analyst, and project manager.


WHAT YOU'LL DO:

The DPM’s responsibilities and skill set are made up of the following categories:

Project Management

Proactively communicate project risks, delays, priorities, and client’s Services budget usage to internal and client stakeholders
Define scope and manage project resources (other members of the Professional Services team) + deliverables to ensure that engagements are completed on time and within budget

Consulting

Conduct workshops with key client stakeholders to establish requirements for the analytic application
Ensure that clients’ expectations are met throughout the implementation and upon completion of the project
Recommend best practices based on GoodData platform capabilities and industry standards whenever necessary

Product Management

Understand clients’ goals, articulates business requirements, and translates end-user needs into solution requirements
Collaborate effectively with the implementation team, which includes internal and client stakeholders:
Internal: data architect, data engineer, UX designer, visual designer, front-end (JavaScript/CSS) developer
External: Business Owner, Data Engineer, Business Analyst
Effectively prioritize work for the implementation team and features for the solution
Support customer in go-live/launch activities as needed (end-user training, marketing collateral, etc.)

Technical Skills

Can analyze clients’ data sets (basic SQL / Excel analysis) and tie them back to the business requirements, user stories, and UX wireframes
Experience with data visualization, information design, and prior experience in using business intelligence tools

QUALIFICATIONS

This role is best suited for someone who has 7+ years of work experience, a quantitatively-oriented degree from a top-tier school, and thrives in an analytical, product-oriented, and consultative role. You will also need the ability to work cross-functionally and be the champion for your customer.

BA/BS degree in a quantitatively oriented degree from a top-tier school; MBA is a plus
Previous experience in a consulting firm or customer-facing role at a tech company
Experience in managing multiple projects for clients/customers across various industries
Exceptional project management skills + familiarity with agile/scrum
Familiarity with product management and design thinking principles
Excellent presentation, listening, and writing skills
Self-directed with the ability to manage simultaneous engagements at the same time with minimal supervision
Ability to set and manage customer expectations and to negotiate appropriate resolutions to issues
SQL proficiency

Do you have the DNA to work in a fast moving, dynamic and exciting, well-funded hot start-up? If so, we want to hear from you.


ADDITIONAL INFORMATION

At GoodData, you won’t just grow your career. You’ll be a part of a movement that is changing how people live, work and make decisions.

Why you should join GoodData:

Customer success is our #1 priority
Help drive the future of analytics
Solve meaningful problems
Build and promote great technology
Work with brilliant people

We are committed to creating a diverse work environment and proud to be an Equal Opportunity Employer.

Agency Recruiters Take Note:
Please do not spam us with unsolicited candidate resumes. Unless you have a fully executed agreement with us, we will consider them a gift. Do not send resumes to any of the executives.