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Technical Support Engineer at GoodData
Prague, CZ
GoodData is looking for an experienced L2 Technical Support Engineer. On this position you would be responsible for providing high-quality technical consultancy and customer support for the GoodData cloud based software across the world.

The ideal candidate is a self-motivated team player with at least two years of relevant work experience. Experience in following areas is a plus: Business Intelligence, SaaS, software development, server administration

Responsibilities

deliver effective technical customer support and provide problem solutions to both technical and non-technical end users while supporting a wide range of technologies (web based application frontend/backend, REST API, DB [PostgreSQL, MySQL, Vertica], SQL, Ruby, Javascript, DNS, various authentication schemes etc.)
deeper follow-up investigation of technical tasks with engineering teams (troubleshooting, issue investigations, bug reporting)
develop a detailed understanding of GoodData platform and its components
required to be on-call on a rotating basis throughout the year
Required skills
strong troubleshooting skills with ability to go really deep
customer oriented with customer-facing experience
strong analytical skills and willingness to learn is a must
basic knowledge of Linux operating system, SQL, computer security, TCP/IP based computer networks and common internet protocols
be able to read simple programming code
knowledge of Business Intelligence area is a plus
knowledge of Splunk is a big plus
be able internally communicate with DevOps, Account Management, Customer Success teams located in different time zone
fluent written and verbal English, Czech language is a big plus
required to participate in 24x7 on-call duty

Extra goodies

informal working environment and a fun company culture
annual bonuses
stock options
flexible working hours
your choice of MacBook or Lenovo laptop
25 days of vacation + 6 sick days
generous referral bonus program
lunch vouchers
employee mobile tariff
relax zones, gym, sports program 'GoodLife'
regular company pub evenings and social events
fridges full of free refreshments, and more