Startup Careers

Be a part of our family by contributing to our portfolio companies’ innovation and success. Browse open positions below with Intel Capital portfolio companies.

Product Support Analyst at BrightEdge
Cleveland, OH, US
As the industry pioneer behind Content Performance Marketing, BrightEdge has thoroughly redefined the concept of search engine optimization (SEO) by developing an award-winning platform that precisely measures and optimizes marketing content across online channels. Our cloud-based platform is powered by big data analysis that allows our customers to plan, optimize, and measure campaigns based on real-time content performance. BrightEdge has emerged as the leading international provider of cloud-based SEO Enterprise solutions due to its dynamic and results oriented entrepreneurial culture.
 
As a Product Support Analyst you will provide a helping hand to our customers who are growing their business with BrightEdge. Our Client Service Analysts deliver a great customer experience through a thorough knowledge of how BrightEdge works.

Role and Responsibilities

    • Partner with our customers to effectively resolve integration and/or product issues
    • Answer how-to questions and help customers navigate a variety of tools within BrightEdge
    • Diagnose web integration and product issues and engage with our product and engineering teams using established processes
    • Collaborate with internal teams to deliver a great customer experience
    • Master platform use cases and communicate the appropriate use case to customers

What It Takes To Be Successful

    • Bachelor's degree required in an analytically-focused discipline with demonstrated academic excellence
    • Strong analytical skillset; experience working with web development (HTML, JS)
    • Strong articulation and presentation skills
    • Strong problem-solving skills
    • Ability to follow process consistently in a high case volume environment
    • Willingness to learn and use coaching feedback to improve
    • Passionate about working with customers and delivering a great customer experience
    • Interest in learning technical skills

Benefits &Perks

    • Competitive Salary with Stock Options
    • Medical / Dental / Vision Insurance / 401K / PTO
    • Internal Promotions and Career Growth Opportunities
    • Team Networking, Social Events, Friday Company Lunches
    • Free Snacks and Beverages Everyday
    • Frequent Rewards and Team Competition