Startup Careers

Be a part of our family by contributing to our portfolio companies’ innovation and success. Browse open positions below with Intel Capital portfolio companies.

Technical Writer at Helpshift
Pune, IN
We’re looking for a Technical Writer to join our Pune office! As a member of our Customer
Success team, you will work closely with your engineering team and various stakeholder
from other departments like Sales, Sales Engineering, Marketing, Technical Support to
deliver best-in class technical documentation to our customers and their users. Our ideal
candidate loves to learn new things everyday, has excellent English skills, is a passionate
engineer and writer.
 
WHAT YOU'LL DO
 
Write, create, build.
Work with product management, engineering, technical support and marketing to create:
Administrator manuals
Deployment and performance testing guides
Technical instructional wiki pages or blogs
Developer, SDK and API documentation
Documentation needed to train our support teams
Create content that our partners, administrators and developers (all varieties of them) want
to read! That is, write engaging content, with:
Easy-to-read text that can be understood by non-native speakers and that translates well
Graphics, flow diagrams, and infographics that look good and aid understanding.
Videos, demos, and anything else that helps users quickly understand what they must do
Review or design all kinds of training material, for example e-learning or instructor led
training for administrators, developers and end-users.
And last, but not the least, ensure that our help content Complies with DITA standards and
company style standards and Requires minimal rework during the editing and review
process.
Manage your own user assistance and product review tasks and deliverables while working
in varied development environments (though primarily Agile development)
Manage suppliers that are involved in to the internationalization of the product and other
suppliers that contribute documentation
Participate in development discussions, scrum calls, and review meetings
Independently track tasks and deliverable to completion with minimum supervision
Represent the Information Development team in a variety of cross-product teams and projects.
 
WHO YOU ARE
 
Bachelor's or Master's degree in Engineering. Preferably Computer Science Engineering
Native speaker like English language skills
Proven experience working in a technical writing position
Excellent written and verbal communication skills
Proficiency in the documentation tools (WordPress, ASCII DOC preferred)
Knowledge of JSON, Python, JS, iOS, Android is a plus.
Familiarity and hand-on experience of Python, JS, Clojure, Mongo DB is good to have.
Demonstrated ability to write clear, concise, engaging content in a modern, conversational
style for a range of audiences
Clear, persuasive communication in meetings, emails, and other forms of communication
Experience with varied user assistance deliverables, processes, and techniques