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Desktop Support at Bossa Nova Robotics
Mountain View, CA, US

At Bossa Nova we create service robots for the global retail industry. We’ve been hard at work to solve some of the biggest challenges for the world's largest retailers. Our robots’ mission is to make large-scale stores run efficiently by automating the collection and analysis of on-shelf inventory data. We collect terabytes of data that retailers use to increase on-shelf availability and improve the shopping experience.

We drive autonomously through aisles, navigating safely among customers and store associates. If we were a self-driving car we’d be operating at level 5 autonomy. Oh, we should add, it’s real, happening today, you can meet our robots in some of the world’s biggest retailers.

This role will be the key person for desktop and user support areas within the Corporate IT team. The support scope of this position includes, but is not limited to, G-Suite, Linux, macOS, iOS, Chrome OS, Windows, desktop, laptops and printers.

 

Required:

  • Strong analytical and problem solving skills
  • 3+ years of IT desktop support experience for Linux, OSX and Windows
  • 5+ years of overall IT support experience
  • Strong familiarity with G-Suite, Zoom, Slack and other collaboration platforms
  • Experience with automated desktop deployments using modern configuration management systems
  • Extensive knowledge of computer hardware
  • Strong written and verbal communication skills
  • Demonstrated ability to work independently and multi-task in an environment of changing priorities
  • Demonstrated ability to effectively collaborate and coordinate across geographically distributed teams
  • Proven resourcefulness, creativity and troubleshooting skills
  • Experience working in a fast-paced support role
  • Ability to travel to other offices as needed for support

Desired:

  • JIRA, Jumpcloud, Zoom, G-Suite experience
  • Basic understanding of Wired and Wireless Networking concepts, general troubleshooting steps and network tools
  • Basic understanding of office cabling

We are located in Mountain View, very close to the Shoreline Trails as well as Downtown Mountain View. We offer a comprehensive benefits package including medical, dental, vision, unlimited PTO days, 10 company holidays, a 401(k) plan, and education assistance. And on top of all that, we also offer a variety of perks such as lunches twice a week, schedule flexibility, a stocked fridge and kitchen.