Startup Careers

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Help Desk Specialist at Parallels
Bellevue, WA, US

Parallels, a global leader in cross-platform solutions, makes it simple for customers to use and access the applications and files they need on any device or operating system. We help businesses and individuals to securely and productively use their favorite devices and preferred technology, whether it’s Windows®, Mac®, iOS, AndroidTM, Chromebook, Windows Phone, Linux, Raspberry Pi or the Cloud. Parallels solutions enable seamless delivery of virtual desktops and applications to any device, running Windows on a Mac, Mac management with Microsoft SCCM, and remote access to PCs and Macs from any device.

We are looking for an IT Help Desk Specialist to work out of our Bellevue office.

We are looking for a team player who is motivated by technical challenges, eager to exercise excellent problem-solving skills, and enthusiastic about implementing new solutions with innovative technologies. You will support all internal employees - remote and in the Bellevue office, while also collaborating with other IT team members on their projects. 



  • Maintain corporate services and system access: Active Directory, Office365.
  • Perform installations, repairs, upgrades and imaging for laptops, desktops, peripheral components and other equipment.
  • Provide procurement support for the US office and maintain hardware inventory via designated asset tracking system.
  • Assist with the hardware maintenance in the data center as required.
  • Contact service providers and vendors to fix or improve services as required.
  • Monitor incoming requests in the request tracking system and react quickly and effectively.
  • Utilize excellent communication and customer service skills, exercise tact and diplomacy at all times, provide basic end-user training.
  • Properly escalate requests to the next level of support and communicate with remote team mates to ensure quick and effective issue resolution.
  • Document solutions and internal procedures to optimize the operation and drive efficiency of the Helpdesk department.

Proficiency with:

  • Experience at a Help Desk providing end user support 
  • Installation, operation and management of Windows and macOS
  • Troubleshooting and repair of hardware problems
  • Cloud based antivirus system management

Working knowledge in:

  • Helpdesk Software
  • Managing Active Directory and Office365 (i.e. managing users’ accounts)
  • Remote control software (i.e. Teamviewer)
  • Strong client facing and communication skills
  • Customer Service oriented, with a strong desire to help users in a quick and efficient manner from first contact to resolution
  • Assist for system administration tasks within the corporate infrastructure as needed (network, servers, storage, backup)
  • Aptitude for quick learning and immediate application of newly gained skills, desire to learn and to grow.

Nice to have:

  • Management of VoIP solutions
  • Experience in system administration
  • Knowledge of scripting languages