Startup Careers

Be a part of our family by contributing to our portfolio companies’ innovation and success. Browse open positions below with Intel Capital portfolio companies.

Community Manager (Chinese Speaking) at What3Words
Ulaanbaatar, MN

We are looking for an ambitious, social-media savvy fluent Chinese speaker to join our Ulaanbataar team as Community Manager. This person will be responsible for managing our Chinese social media presence (Weibo, WeChat and Youku, others TBD) and engaging with consumers on these channels as well as Intercom, our company-wide support channel. The role will also include supporting our Chinese marketing content development, both by feeding in relevant local market insights, as well as translating & transcreating English marketing materials.

Community Management (50%): 
– Work with Global team to set content calendar for all channels (Weibo, WeChat, Youku)
– Prepare necessary content in Chinese, or adapt from English content 
– Image searches 
– Posting content
– Monitoring and responding to comments & questions from consumers, working with team to ensure tone is on-brand and answers are consistent (on social platforms, as well as relevant Chinese forums and communities where discussions about what3words may be taking place)

– Respond to Chinese support queries from consumers and businesses on Intercom in a timely and on-brand manner

– Monitor and respond to product reviews on all relevant Chinese app stores and feedback to the Product team as appropriate

Marketing Assistance & Translations (25%):

– Support with Chinese partner marketing, e.g., search for relevant imagery, video content, partner brand assets
– Find & validate 3 word address locations to be applied in design

– Translate English marketing content to Chinese (e.g., brochures, website content, flyers, etc.)

Global Support (25%):

– Create, maintain and report databases of users and use cases 
– Targeted work to support operations outside of Mongolia 
– Manage customer service platforms (in English)

Employee performance will be judged on high-quality and timely completion of tasks.

 

Monthly Salary: $900 (USD)

Requirements

– Fluency in spoken and written Chinese and English (mandatory)

– Excellent communication skills – both verbal and written – and be comfortable working with diverse people 
– Incredibly good at dealing with highly efficient and solution-oriented progressive working styles

– Experience creating content for and/or managing communities on Chinese social media platforms

– A big passion for social media and knowledge of the latest trends and consumer expectations across these platforms

– A service-based attitude, always willing to help and find an answer

Extra credit if you:

– Have worked or studied abroad.