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Customer Success Manager at Sigfox
Paris, FR

As Customer Success Manager and reporting to the Head of Customer Solutions & Success, you are part of the Global Business Development Team whose mission is to accelerate market demand, connectivity and service revenues globally with Sigfox Operators, Channel, Alliance and Ecosystem partners.




The objectives of the Customer Success Manager are to:

  • Support Sigfox revenue growth by running Customer Success program for designated customers aiming at adoption of IOT solutions within the client’s business - considering Sigfox delivery and the client’s people/process/technology implications,
  • Develop and document Customer Success best practices, tools and methodologies.
  • Assist Sigfox landing Sales by participating to Customer Solution Pre-sales efforts: creating and sharing documentation, attending client meetings, all delivered in a timely and professional manner.


In order to efficiently manage these responsibilities, the CSUM will have to:

  • Develop a strong working knowledge of all aspects of Sigfox technology (from radio design to cloud development),
  • Develop a good knowledge of Sigfox’s ecosystem, in particular strategic partners, and their available solutions,
  • Develop a consultative approach for IOT use cases, based on Vertical domain specificities, always demonstrating business impact for Customers.




  • 5-8 years of experience in Project management, Service management or Presales role with significant customer value,
  • Strong track record in successful signing of complex deals, in particular in IoT,
  • Strong knowledge in IoT solution end to end design,
  • Strong ability to manage deadline and work under minimal supervision,
  • Leadership and ability to motivate transversal teams to achieve objectives,
  • Strong presentation skills and project management skills,
  • English: Fluent