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Robotic Service Engineer at Savioke
San Jose, CA, US
Savioke builds service robots to assist employees perform delivery tasks more efficiently. Our goal is to enable employees to deliver better services at lower cost. We're looking for a robotic service engineer to come help us make our vision a reality. Specifically we're looking for a field engineer to learn how our robots work, oversee their deployment in hotels and medical institutions and perform service as required; including fixing minor software and hardware problems that crop up. This critical customer facing position will require the ability to interact professionally with our customers, gather knowledge about how our robot is being used, and bring that knowledge back to the engineering team so we can iterate and improve our product.


    • Becoming an expert in operating/maintaining our delivery robot platform
    • Diagnosing and troubleshooting hardware and software problems
    • Training customers on proper operation of the robot, including developing training materials
    • Gathering field performance data to help guide improvement efforts


    • 2+ years as a field service engineer in a customer facing role
    • Experience with the ROS robot operating system
    • Experience with Linux, networking, basic system administration
    • Willingness to travel up to 75% of the time
    • Experience training end users
    • Experience creating documentation to be used by external users
We are looking to hire someone to work out of our office in San Jose, CA.
When not travelling, this position will assist with other operations tasks as required; including telephone support, training classes and documentation