Startup Careers

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Senior Software Support Engineer– German speaking at Bromium
Cambridge, GB

Position Summary:

This is a fantastic opportunity for an experienced Senior Software Support Engineer to join an established software security company. You will be based in our offices in Cambridge which is just a 10-minute walk from the train station. 
You will be an important part of a small team, so you will have the chance to make a real difference. This is an exciting and often challenging role with excellent growth opportunities for the right candidate.
Our ideal candidate will have a passion for customer satisfaction and excellent technical and time management skills. You’ll work well within a team but will be able to work through hard problems independently and have a self-motivated enthusiasm for continuous learning.


The important criteria for joining our support team are:

• Good analytical skills, demonstrating the ability to break down complex problems and a desire to get to the bottom of things.
• Rich technical skills and passionate about new technology and the tech industry.
• Detail-oriented, diligent and with the ability to multi-task and follow through on multiple cases.
• Confidence to operate in a customer facing role, with excellent communication skills.
• Ability to work with minimal direction, pick up new concepts and technologies quickly are highly desirable.


Job Responsibilities:

• Exposure to a wide range of technologies.
• Spearheading new projects and initiatives through to completion.
• Responsibility for customer-facing support of pre-sales prospects, customers and partners.
• Serving as a Bromium expert educating customers on best practices.
• Communicating with customers and assisting with software support issues via e-mail and remote conference calls.
• Documenting your work.

Job Requirements:

• Prior experience troubleshooting and maintaining Windows Operating environments. 
• Knowledge of enterprise endpoint deployment tools.
• Solid understanding of networks and networking protocols.
• Solid understanding of virtualization products and concepts.

• Fluency in German and English languages, both spoken and written


The following skills and attributes are a plus:

• Bachelor’s degree in Computer Science/Engineering or related technical degree or equivalent.
• Experience deploying, configuring and/or supporting endpoint security products.