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Project Manager, Moderation Serivces at Sprinklr
Bangalore, IN

Sprinklr is 1,200 employees strong, valued at $1.2 billion, and one of the fastest growing companies in the history of enterprise software. 

In the age of the empowered and connected customer, we know that every experience a customer has with a brand matters...a lot. 

That’s why -- from the very beginning -- Sprinklr set out to build a powerful, agnostic, and first-of-its-kind “social operating system” that integrates with an organization’s existing tech infrastructure and allows employees across the front office to collaborate more effectively and deliver superior customer experiences across every social channel.

Today, we’re revolutionizing customer engagement in 75+ countries for more than 1000 of the most recognized brands, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, Uber, and more than 50% of the Fortune 50.

We’ve spent the last six years building the world’s most complete enterprise social technology. Now we’re leveraging that market-leading position to help the biggest brands on the planet take on one of the largest opportunities ever in enterprise software: unifying the front office.

And we’re bringing the very best talent in the world together to get there.

Meet our Community Management Team!

Enterprises often struggle with high levels of user generated social conversations surrounding the brand. Moderation Services come into the picture by offering a business and non-business hours’ support that monitor’s client’s social channels. Our steadfast team moderates across different social channels and languages. We button down the good content that could be relevant to the brand, while identifying and mitigating every situation that could threaten the brand’s social media presence and reputation. No matter what the threat, we are ready to take it down owing to the finest technology Sprinklr possesses, the rich experience backing us up and a team of highly skilled professionals, naturally inclined towards social media with a thorough understanding of the social tone, language and content of the brand.

What Are Your Responsibilities

Sprinklr Community Management team is looking for a Project Manager to manage enterprise level projects for some of our biggest global clients. You will be both responsible and accountable for the end to end delivery of projects across a range of clients.

  • Own and manage a portfolio of accounts; controlling project scope, change control processes, risks/ issues and mitigation plans
  • Partner with consulting teams, leaders and other internal departments or regional teams to coordinate and drive delivery
  • Ensure that the overall program is effective, whilst running individual projects according to schedule and keeping within budget
  • Develop, build, and maintain durable and trusted relationships with clients and internal stakeholders
  • Develop knowledge of the Sprinklr platform components and module-synergies - so as to be able to develop realistic and meaningful project plans and high-level solutions
  • Ensure that each project is reported and forecasted accurately to all external and internal stakeholders
  • Ensure that all project/program risks, issues and change requests are managed effectively
  • Manage client service expectations and briefs and drive successful, measurable outcomes for the client
  • Set the tone for the team and strive for quality and excellence in all aspects of delivery
  • Provide weekly project status and burn reports to the relevant project stakeholders
  • Maintain awareness of the current industry environment that shapes opportunities for client solutions

What makes you qualified

  • 4+ years of client management experience liaising with business owners and executive level clients
  • Strong verbal and written communication skills in English & German
  • Experience managing projects in IT, SaaS, Social, Analytics or Software environment
  • Experience working with multi-geo, multicultural delivery teams
  • Experience working on large scale project management in leading multi-organizational initiatives, and driving team accountability to achieve goals
  • Ability to identify and resolve issues, manage risk, develop detailed work plans and specifications, perform resource allocations and run team meetings.
  • Demonstrated ability to assume a leadership role in managing project, departmental and enterprise risks related to projects, systems and business analysis
  • Strong influencing skills and negotiation/mediation skills
  • Ability to motivate and focus people resources where there is no direct reporting relationship
  • Proven mentoring, supervisory, and team-building skills.
  • Ability to solve problems with keen instincts and organizational experience.
  • Strong verbal and written communication skills
  • Experience in Agile project management a plus.
  • Good working knowledge and understanding of social media monitoring and listening, and media analytics.
  • Quantitative and qualitative analytical skills
  • Use of social or digital analysis/engagement tools a plus (e.g. native social platform insights, Google Analytics, social listening platforms, social publishing)

What would be an added advantage

  • Adequate awareness/knowledge of social media management tools and its usage
  • Certifications in social media/digital
  • Prior work experience with popular social media management tools (Sprinklr, TweetDeck, HootSuite, Sprout Social, etc)
  • Knowledge of Photoshop, Illustrator, and Google Analytics