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Solution Architect at Sprinklr
San Francisco, CA, US / Los Angeles, CA, US / Seattle, WA, US / Portland, OR, US

Sprinklr is 1,500 employees strong, valued at $1.8 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide amazing experiences at every turn.

Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale.

Solutions Architects at Sprinklr are seasoned technologists with enterprise SaaSexperience across a portfolio of business technologies that may include CRM, sales, service, commerce and marketing automation. Highly intelligent and able to sell the value of the software, Solutions Architects are also able to articulate how Sprinklr can integrate and enhance a customer’s existing software ecosystem to tell a more cohesive story about the customer journey.

A Sprinklr Solutions Architect should be someone who can quickly build trust and earn credibility by displaying his or her knowledge of technology and industry. Solution Architects should also excel at presenting these competencies to a variety of stakeholders, from IT to senior executives at the C-level.

He or she should be able to understand the nuances of how Sprinklr APIs can connect with other platforms, and be comfortable reviewing technical documentation to derive what is and isn’t possible.  White boarding customer journeys should be second nature. This role will primarily be working with our major accounts and/or strategic alliances partners to map Sprinklr to a broader ecosystem, not selling Sprinklr as a standalone tool.

Main Responsibilities:

  • Function as primary technology & subject matter expert for the Major Accounts & Strategic Alliances teams.
  • Act as key contact in creation, presentation, demonstration and maintenance of content specific to partnerships & sales efforts
  • Participate in meetings with the strategic alliances & sales teams to demonstrate our social media products and services
  • Engage in integration and API discussions centered around extending core offering into enterprise wide solution
  • Work directly with partners & customers to educate them on the full functionality of the Sprinklr platform and integrations
  • Assist partnership & sales teams in creating responses to RFI’s and RFP’s from major clients
  • Coordinate and manage partnership & customer communications of detailed implementation, performance, analytics and other features of our software
  • Frequent travel and participation in industry events and customer-facing meetings

Desired Skills and Experience:

  • 5-10 years of experience in a sales engineering, pre-sales, sales consultant or solution architect role at a software company, ideally with direct experience positioning crm, service, commerce or marketing automation tools
  • Deep understanding of both the technical aspects of platform integration as well as the business acumen to tell a story about why it matters
  • Excellent written, communication and presentation skills
  • Ability to present and effectively communicate to customers and team members
  • Experience in social media technology preferred but not required