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IT Support Analyst at Sprinklr
London, GB

We are looking for an IT Support Analyst to work in our London office to Provide support internally in all of the following areas;

  •         Local support of the Sprinklr London office.
  •         Global support of all Sprinklr users       
  •         Tracking & documenting of all support activities using Zendesk.
  •         Supporting primarily macOS, some Windows, and all common            office software and applications such as Microsoft, Adobe and            cloud SaaS products.
  •         Perform laptop setup and inductions for users, hardware                    troubleshooting and repair.
  •         General office IT such as conference room, telephone and                  Printer setups etc.
  •         Implementation of applications and software upgrades, as well          as performance troubleshooting and tuning for users.
  •         Communicate and document troubleshooting techniques and            best practices.
  •         Perform endpoint management deployment and anti-virus                security.
  •         Work with IT Management to constantly monitor and improve            delivery of IT systems and support.
  •         Proactively understand, analyse and research new technical                problems when needed.


Experience and Skills Required:

  •         2+ years experience within IT or B.S. degree
  •         Self-motivation and the ability to work with minimum                          supervision.
  •         Excellent written and verbal communication skills and                          meticulous attention to detail.
  •         Experience working with high-level executives
  •         Good understanding of G Suite
  •         Experience with Jamf Pro and enterprise Mac management                concepts
  •         Comfortable with wireless infrastructures technologies (Cisco            Meraki desirable)
  •         Experience with end user customer support, possess strong              technical knowledge of macOS; Windows, and other Microsoft            products
  •         Ability to use customer-service oriented techniques to                          determine and resolve problems, and respond competently                with the appropriate sense of urgency to user requests.
  •          Work both independently and as part of a team with                           professionals at all levels
  •         Quick learner, proactive individual with the ability to work in a           dynamic, fast changing environment.
  •         Ability to prioritise tasks and work on multiple assignments.


Essential technologies:

  •         Email security / monitoring
  •         Exposure to ticketing systems such as Zendesk
  •         Cloud Storage such as Google Drive
  •         Conferencing / collaboration technologies such as slack; Meet;          WebEx..
  •         SSO - SAML and OAuth


Desirable technologies:

  •         DHCP / DNS / IP routing etc
  •         SAAS systems such as AWS
  •         Office 365
  •         VOIP technologies
  •         Scripting