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Instructor SprinklrU Learning Services at Sprinklr
London, GB

Sprinklr is 1,500 employees strong, valued at $1.8 billion, and positioned at the forefront of the customer
experience management industry. At a time when consumers are connected and empowered like never
before, Sprinklr is helping the world’s largest brands provide amazing experiences at every turn.
Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to
customers across 24 social channels. We empower entire organizations to work together – across marketing,
advertising, research, commerce, and customer care – to manage customer experience at scale.
Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike,
JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50.
Long past the era of plug-and-play, global brands with distributed infrastructure networks need help to fully
optimize social media software deployments for their specific business requirements. Sprinklr is looking for an
experienced learning professional to effectively enable our clients on their customer experience platform.
Description: Brief Summary of Department and Role
We are seeking a talented Instructor to lead on-site and virtual learning engagements for clients and partners
on Sprinklr products. The goal of our Learning Services team is to empower our Sprinklr Clients with the
knowledge and know-how to effectively manage their own Sprinklr Community and quickly realize the value of
their investment in Sprinklr’s customer experience platform.
Main Responsibilities  
 Deliver on-site and virtual learning engagements
 Conduct needs assessments and scope custom education plans
 Apply instructional design practices to the creation of presentations, instructor and student materials,
and potentially on-demand modules
 Manage a client’s learning experience throughout their education path, including addressing all follow-
up items
 Contribute to enhancing curriculum and effective touch points in the customer life cycle
 Foster internal relationships to provide a seamless experience for the client between deployment phase
hand-offs
 Assist other educators and developers in the creation of training materials and courses based on the
relevance of the industry and brand
Desired Skills and Experience
Sprinklr has spent the last ten years building software for an “un-enterprise” world and we’re bringing the very
best talent together to take us to the next level.
 Minimum of 2 years in the delivery of education offerings, both on-site and virtual
 Understanding of adult learning theories
 Ability to develop instructor-led curriculum
 Excellent skills in PowerPoint, Microsoft Word, Microsoft Excel, Google products a plus
 Strong writing skills to create succinct and engaging courses
 Understanding of and experience with popular social channels (Facebook, Twitter, LinkedIn, Google+,
Pinterest, YouTube, Instagram)
 Experience with on-demand learning development tools such as Rise (Articulate) and Captivate a plus
 Ability to work independently as well as part of a collaborative environment
 Fluent in English and Spanish, French is a plus
 Familiarity with Sprinklr products a plus