Startup Careers

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Senior Analyst ROI and Insights Team, DBSG at Sprinklr
London, GB

Who You Are

  • At least two years prior experience in business analysis and/or consulting role focused on digital media, advertising, e-commerce or internet-based services
  • Experience building financial and/or economic models
  • An excellent verbal and written communicator: experience presenting data and findings to clients and/or consulting preferred
  • A self-starter with demonstrated flexibility and creativity when facing challenging problems or projects; ability to adjust to the changing priorities of a quarterly Sales cycle
  • Highly analytical and well-organized, in both thought process and mindset
  • A storyteller, passionate about helping customers identify and activate strategic business objectives
  • Collaborative and open; hungry for feedback and mentoring
  • Passionate and avidly curious about deriving insight from data
  • Left / Right brain balanced
  • Undergraduate degree in business, economics, and/or field focused on quantitative analysis (e.g. mathematics, engineering, sciences) preferred, but not required

 

What We Need

The ROI and Insights team plays an essential customer-facing role as part of Sprinklr’s internal consulting arm, the Business Value Group (BVG). The ROI team develops quantitative economic benefit analyses & business assessments, conducts marketplace research, and provides consultative support for the Sprinklr Sales, Success and BVG teams. The team engages directly with Sprinklr prospects and customers to understand their current states of operation and articulate the quantitative and qualitative benefits of moving to Sprinklr’s product suite. In other words, the team’s mandate is to help customers understand the immense business value Sprinklr can bring to their organization. The team manages proprietary financial models and formulas backed by internal and external research and is constantly refreshing tools and methodologies with new findings.

As an Senior Analyst or Consultant on the ROI and Insights team, you will hone strategic, analytical, research and consulting skills while measuring and communicating value for some of the world’s largest brands.

Senior Analysts and Consultants are the organization’s go-to’s for business case analyses for current and prospective clients. Senior Analysts and Consultants regularly partner with BVG counterparts on strategic accounts and initiatives, including but not limited to: bespoke financial modeling, change management strategies, customer journey mapping and in-person and virtual executive presentations. Senior Analysts and Consultants are expected to contribute ideas for novel, meaningful organizational initiatives and collaborate on thought leadership and market analysis.

 

Your responsibilities will include:

  • Acting as a key member of account teams with Sales, Success and BVG for our enterprise and mid-market customers
  • Attending client meetings in person and virtually to conduct in depth discovery on the customer’s current and future states and positive business outcomes
  • Conducting custom ROI analyses and business value assessment that leverage data from discovery, Sprinklr platform data, industry and academic research, and averages from other customers
  • Building strategy documentation for clients and prospects around digital transformation
  • Mastering the Sprinklr product suite to constantly iterate on and improve our proprietary ROI model, including ideating new formulas when necessary
  • Creating compelling presentations and collateral that demonstrate our solutions and the value proposition they provide against a customer’s required capabilities
  • Presenting the results of analyses clearly to a broad range of audiences and answering questions about the research confidently
  • Engaging directly with prospects and customers to educate them on the business value Sprinklr can provide
  • Keeping up with an aggressive training schedule and maintain up to date Sprinklr product certifications