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Analyst, Paid Advertising at Sprinklr
New York City, NY, US

Sprinklr is 1,500 employees strong, valued at $1.8 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide amazing experiences at every turn.

Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale.

Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50.          

  

Meet our Strategic Advertising Services Team!  

Our department is a group of advertising experts who manage our strategic clients’ budgets across social platforms. We are a resource for large advertisers who do not have a team with the skill set to run their own campaigns, but want to take advantage of the Sprinklr platform.

Clients include Fortune 500 companies across tech, finance, retail, gaming, health, and telco verticals. We provide cross-platform strategy, creative services, test and learn development, execution, and ROI analysis. We work with our platform partners and the development team to drive the Sprinklr ads module forward as a best in class media solution that integrates with front office tasks such as customer service.

What You'll Do

The Social Media Analyst focuses on applying Sprinklr/SAS and industry best practices to media campaigns, whilst supporting media managers with client needs.

They support media managers with accounts to ensure client expectations are met and campaigns are flawlessly executed. They also work with their clients and other additional Sprinklr teams if the client is also a core customer, including Success, to find integrations across Sprinklr that can positively impact paid performance and capabilities.

What Are Your Responsibilities 

Manage paid social media campaigns for external clients (Facebook, Twitter, Instagram, YouTube) from planning & execution to analysis and reporting

Carry out campaign management tasks according to client needs, such as optimization of accounts and budget control

Develop new creative ideas for clients

Develop new test & learn strategies

Work with clients to improve both the Paid service itself and its alignment with client’s core business

Work with the partner Reps to ensure the client gets the best possible service.

Ensure you are prepared for all client meetings and calls having new insights, test recommendations or industry updates to discuss with the client

Actively make sure that you are knowledgeable on all Sprinklr software products

Actively make sure you are knowledgeable on at least one channel’s ad products package.

Who You Are & What Makes You Qualified

 0-1 years of campaign execution experience in social platforms (FB, Twitter)

Experience with third party tracking companies a plus (mobile and/or web)

Analytical mind-set with attention to detail

Expert Excel skills

Ability to solve complex issues by finding new ways to resolve via process updates, teamwork cross-functionally, or platform enhancements

B.A./B.S. required in a relevant course of study (ex. Communications, Business, Marketing, Finance, etc)

You know You're Successful if.

Account upsells

Deliver 100% on each allocated account

Process & platform improvements

Becoming a trusted advisor internally and externally

Become the go-to specialist for at least one Social Media Advertising Channel

 

Sprinklr has spent the last eight years building software for an “un-enterprise” world and we’re bringing the very best talent together to take us to the next level.