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Sr. Product Manager, SaaS at ScienceLogic
Reston, VA, US

What we’re looking for…

ScienceLogic is a fast-growing AIOPS software company that has long delivered software for on prem infrastructure and application management. Over the past two years there has been strong growth in customers leveraging the ScienceLogic platform from a hosted environment. The company is transitioning to delivery of its award winning SL1 platform to a Public Cloud Monitoring as a service offering, delivering upon the world's premier data lake needed to lead the AIOPS market. The Product Owner for our SaaS offering will play a crucial role in designing the product vision, roadmap prioritization, and customer delivery strategy for our platform in the Public Cloud. You will act as the product owner in an Agile/Scrum environment to understand customer needs and translate complex requirements into stories for development and operations.  You will be responsible for all product aspects of the platform from UI through back end Database.  This position reports directly into the VP of Product Management.

What you’ll be doing…

  • Responsible for ensuring successful completion of Global SaaS delivery within appropriate budget guidelines and project timelines.
  • Manage product roadmaps for features and capabilities to ensure alignment of business-critical product development efforts with strategic business plans related to our SaaS Project.
  • Work with the Product Management Team to understand business cases and business goals in order to execute on the vision
  • Liaise with peer Product Owners/Managers who will be leading scrum teams in design of UI/UX, Platform, integrations and solutions, providing vision and direction to stakeholders throughout the development of our SaaS offering.
  • Play an active role in the successful delivery of release/sprint goals.
  • Drive forward development of onboarding projects for ScienceLogic customers by creating the product backlog for customer access to the platform, and complex migrations.
  • Work closely with client stakeholders – including Sales Engineers, Account Execs, Global Systems Integrators, UX designers, and Operations teams – to gather requirements, and translate them into user stories.
  • Work with Peer Product and Engineering leadership to clarify SaaS related stories and any nuanced differences to the on-prem requirements, providing details needed to estimate and execute on planned work.
  • Become a subject-matter expert regarding the ScienceLogic SaaS Platform, and associated guardrails, if any, as the operations team gets spun up, in order to advise customers on how to take advantage of ScienceLogic's extensive suite of features and functionality.
  • Lead demo and UAT sessions to ensure the work performed by our team meets field expectations.
  • Work closely with the Services Management and Cloud Operations teams to ensure alignment to customer onboarding expectations.
  • Monitor key performance indicators to evaluate product performance and take-up/growth.
  • Communicates project status with the executive team, Product Management group and select stakeholders
  • Stay abreast of new methodologies to best serve our SaaS goals, including ease of onboarding, ease of use, and high availability.
  • Spend time in the field with customers understanding their needs and the market.
  • Take ownership of SLAs and pricing of our SaaS Platform.
  • Work with marketing to convey messaging and value proposition associated with our core differentiators of the SL1 SaaS Platform.
  • Strike a balance between feature roadmap and technical debt.

Qualities you possess…

  • BA/BS degree and five plus years working in Product Management on a SaaS product offering for a software company.
  • Must have familiarity with the ITOM, ITSM, APM, or AIOPS market.
  • Experience operating and budgeting a SaaS product in a Cloud environment (such as AWS or Azure).
  • At least 5 years of either (or preferably all of) IT Operational, Cloud Ops, Product Management and/or architectural experience.
  • Knows how to accommodate Cloud license models, and account for growth in Hyperscale Opex spend in the pricing of a SaaS offering.
  • Knowledge of vest UX design practices, and some architectural experience.
  • Has managed P&L, and the long-term strategy or roadmap of a cloud-based service.
  • Is collaborative and loves to cross pollinate ideas, and participates in interdependent PM projects.
  • Possesses a love to learn about new tools and systems, and become an expert in them
  • Enjoys working closely with development teams. Has a sense of when to ask technical leads for input on ways to reduce development time and negotiate scope.
  • Experience working with external clients before translating their needs into actions for your internal team to deliver.
  • Strong collaborator working with a talented and supportive team focused on delivering high-quality.
  • Experience with a product in a highly available 24x7 environment with a global footprint.
  • Experience with security and privacy requirements a plus.

 

About ScienceLogic

ScienceLogic is a leader in IT Operations Management, providing modern IT operations with actionable insights to resolve and predict problems faster in a digital, ephemeral world. Its solution sees everything across cloud and distributed architectures, contextualizes data through relationship mapping, and acts on this insight through integration and automation.