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Delivery Adoption Lead at Element AI
Toronto, CA

Element AI is one of the world’s largest artificial intelligence companies, with a shared goal of using our extensive research to develop AI products and software that solve some of the most challenging issues facing businesses and society as a whole.

We are founded on the belief that humans should be at the heart of everything we do, and have adopted a people-first and collaborative mindset to ensure we collectively drive real and ethically-sound results.

Delivery Adoption Lead

This role is equivalent to a Senior Change Management Specialist.

Our philosophy is to uphold a unique, safe and efficient experience to our clients when implementing AI products. Reporting to the Head of Delivery Services, the Delivery Adoption Lead will lead the people change management plan and deliverables execution for Element AI’s delivery projects. You will engage with clients to accompany the instigators of change in order to maximize business outcomes delivered during product(s) implementation.

More specifically, what you’ll do is:

Manage day-to-day project activities & deliverables

  • Develop the Adoption Strategy and plan embedded in the Delivery Plan for each client implementation project;
  • Assign Adoption resources to deliverables for each client Delivery project;
  • Collaborate and work closely with the Delivery Manager to align and deliver on milestones, raise and resolve issues, and rally team members to common target project outcomes;
  • Identify potential people-side risks and anticipated points of resistance, and develop specific plans to mitigate or address the concerns;
  • Develop a set of actionable and targeted change management plans based on Element AI’s Delivery Adoption Methodology – including communication plan, sponsor roadmap, coaching plan, training plan and leadership management plan;

Act as liaison

  • Engage with clients as the key point of contact for all Adoption activities and deliverables;
  • Provide client onsite leadership and support throughout the Delivery projects;
  • Engage with EAI technical teams to understand AI products and impact on Humans in order to reflect and embed in our Delivery process;
  • Engage with our Advisory Services team to ensure smooth transition between readiness activities and Delivery Process.

Report on progress

  • Define, track and report on key performance indicators Adoption project execution;
  • Ensure constant and clear communication flow between Client and EAI teams on progress of Delivery Adoption deliverables.

Contribute to building adoption management capabilities across the organization

  • Adhere to the Element AI approach and methodology and act as the custodian of that approach;
  • Provide continuous improvement advice and actions to fine tune our Delivery Approach;
  • Onboard, manage, mentor, a team of Delivery Adoption Specialists;
  • Create and manage measurement systems to track adoption, utilization and proficiency of individual changes as part of the AI model governance framework definition and implementation;
  • Work closely with EAI Advisory Services team to fine tune our overall Organizational Change Management offer from a readiness perspective as well as from a Delivery Process tactical approach.

We want you to join us because:

You have been successful at leading large-scale organizational change efforts. You understand how people go through a change and know how to effectively implement change management principles and methodologies.

You understand and grasp the formal and informal of organization, including their structure, politics and culture and know how to manage and solve complex situations.

Not only do you have the ability to interact effectively with various individuals/groups at all levels, but you are able to influence others and generate enthusiastic acceptance for our delivery adoption approach, plan and policies.

More specifically, you have :

  • Bachelor's degree in related field or equivalent
  • 12+ years of tangible project experience in a role of Organizational Change Management Lead
  • Change Management Professional designation is a plus
  • Accredited Communicator Certification is a plus

What we offer for your valuable work:

  • Work closely with other AI enthusiasts;
  • Enjoy your work and life harmony;
  • Apply your talent to tackling new challenges everyday and be surprised at how much you will learn;
  • Participation in the company success through the Employee Stock Option Plan;
  • Participation in company employee benefits program;
  • Open and inclusive company culture;
  • + Everything else everyone is promising you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.