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Delivery Manager at Element AI
Toronto, CA

Element AI is one of the world’s largest artificial intelligence companies, with a shared goal of using our extensive research to develop AI products and software that solve some of the most challenging issues facing businesses and society as a whole.

We are founded on the belief that humans should be at the heart of everything we do, and have adopted a people-first and collaborative mindset to ensure we collectively drive real and ethically-sound results.

Delivery Manager

This role is equivalent to a Senior Project or Senior Program Manager.

Our philosophy is to uphold a unique, safe and efficient experience to our clients when implementing AI products. Reporting to the Head of Delivery Services, you will lead client project(s) by collaborating with various internal cross-functional teams, and will own the full project life cycle from initiation to post go-live support for one major or several minor initiatives simultaneously.

What you’ll do:

Manage delivery projects’ day-to-day

  • Provide on-site leadership for project team by building and motivating team members to meet project goals, adhering to their responsibilities and project milestones;
  • Prepare estimates and detailed project plans for all phases of the project;
  • Manage day-to-day project activities, resources, project scope/changes and monitoring;
  • Track and control outcomes to resolve issues, conflicts, dependencies and critical path deliverables.

Act as liaison

  • Understand interdependencies between technology, products architecture and definition, operations and business needs;
  • Identify and develop a trusted adviser relationship with project and program stakeholders, sponsors and Element AI teams;
  • Engage with the client to build a trusted relationship.

Report on progress

  • Report on project success criteria results, metrics, test and deployment management activities;
  • Provide status reporting regarding project milestones, deliverable, dependencies, risks and issues, communicating across leadership;
  • Deliver appropriate and effective executive level communication.

Contribute to building delivery capacities across the organization

  • Participate in establishing project management and delivery best practices, templates, policies, tools and partnerships;
  • Demonstrate a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices;

We want you to join us because you have:

  • Proven success in delivering complex projects and successful deliverables;
  • Strong leadership skills and the ability to lead up, across and down multiple business and technology teams and organizations. You can work in an ambiguous environment and know how to orchestrate and rally teams in order to achieve a common business objective;
  • Excellent communication and interpersonal skills, but you know how to exert influence and gain buy-in from executives sponsors, team members, stakeholders and peers;
  • You demonstrate decisiveness and are an analytical and creative problem solver, making it easy for you to deal with shifting priorities, demands and timelines.

More specifically, you have:

  • Bachelor’s Degree in appropriate field of study or equivalent work experience;
  • 8-10 years of project management experience, including tracking and planning projects;
  • 7+ years of experience working with business stakeholders within a cross-functional matrix environment;
  • 3+ years of previous experience with gathering requirements from the client / business and documentation;
  • Experience with full product lifecycle with understanding of development lifecycle and various technology methodologies that support that lifecycle is an asset;
  • Deep expertise using project management tools like MS Project, Excel, Visio, PowerPoint, SharePoint, Google Slide, Sheet, Doc, and other project management tools.

What we offer for your valuable work:

  • Work closely with other AI enthusiasts;
  • Enjoy your work and life harmony;
  • Participation in the company success through the Employee Stock Option Plan;
  • Participation in company employee benefits program;
  • Open and inclusive company culture;
  • Competitive Salaries;
  • + Everything else everyone is promising you!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.