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Delivery Operations Director at Element AI
Montreal, CA

Delivery Operations Director


Element AI is one of the world’s largest artificial intelligence companies, with a shared goal of using our extensive research to develop AI products and software that will solve some of the most challenging issues facing businesses and society as a whole.


We are founded on the belief that humans should be at the heart of everything we do, and have adopted a people-first and collaborative mindset to ensure we collectively drive real and ethically-sound results.


What you’ll do:


  • Under the management of the Head of Delivery, you will take part in the team’s mission to deliver by putting human at the core of the Delivery Process, providing a unique, safe and efficient experience to clients when implementing AI products;
  • Act as a change agent with Element AI multi functional teams;
  • Work in close collaboration with Technical Delivery teams and Product Development teams, as well as Sales & Pre Sales teams;
  • Lead the definition of the Delivery Services Office processes and tools selection & implementation to optimize definition, tracking, and reporting on individual projects as well as overall cross industries projects portfolio;
  • Manage a global team of Delivery Operations Analysts;
  • Define and implement processes and tools for:
  • Demand planning;
  • New projects setup;
  • Resources management & capacity planning;
  • Time management & task tracking;
  • Financial reporting;
  • New client project project collaboration environment setup;
  • Analytics & Reporting (Projects and portfolio);
  • Project artefacts and document management;
  • Delivery process methodology - template definition and execution automation.
  • Act as the custodian of our human-centric Delivery approach;
  • Produce proposals material to support Sales and Pre Sales needs process;
  • Collaborate to onboarding of the Delivery Managers and other Delivery resources on Delivery Operations processes and tools;
  • Provide support for the preparation of reports on financial information and progress status;
  • Ensure control and support to the Delivery Managers and other teams on budget follow up, timeline, and key deliverables;
  • Update & maintain Delivery governance processes and documentation as required;
  • Proactively contribute to continuous improvement.


What we’re looking for:


  • University degree or equivalent, as well as 10+ years of experience;
  • Experience in managing large and complex projects, including portfolio management;
  • Technical skills including software selection and implementation as well as expertise in project management and portfolio management tools;
  • Exceptional leadership skills including a servant leadership capability;
  • Ability to work in a collaborative team environment;
  • Excellent communication, both written and verbal (French/English);
  • Proactive mindset, action driven and autonomy;
  • Quick learner and ability to adapt to transforming environment;
  • Open minded, positive attitude;
  • Strong analytical, problem solving, organizational and time management skills;
  • Very strong attention to detail;
  • Proven experience with forecasting, budgeting, variance analysis;
  • Ability to interpret policies and procedures.



What we offer for your valuable work:



  • Work closely with other AI enthusiasts;
  • Enjoy your work and life harmony;
  • Leave your mark in a thriving industry;
  • Apply your talent to tackling new challenges everyday;
  • Be surprised at how much you will learn;
  • Open and inclusive company culture;
  • + Everything else everyone is promising you!



We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.