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IT Compliance Trust Analyst at DocuSign
Dublin, IE

Support and help create innovative solutions to the wide-range of challenges our high-growth global business faces as we expand and scale.

Position Summary

The IT Compliance Trust Analyst will be part of a global Compliance Trust Services (CTS) team. In this role you will be reporting to the Director, EMEA Compliance, supporting the CTS team while working with other compliance, business, sales, legal, and technical subject matter experts.

This position will assist the CTS Department in its role to act as the primary point of contact for sales enablement through answering customer, prospect, and partner information security questionnaires related to compliance matters.

The Trust Analyst will be generally familiar with compliance standards or frameworks such as ISO 27001, PCI DSS and AICPA (SOC) which are applicable to the organisation.


  • Responding to requests for information from internal sales regarding compliance, security, and audit related matters for customers and prospects
  • Assist with audits that DocuSign is a part of (i.e., PCI DSS, SSAE 18 SOC, ISO 27001)
  • Partner with internal teams, particularly cyber security and legal, to support Sales and ensure customers understand DocuSign’s compliance and security posture


  • Fluency in French and English languages necessary
  • General understanding of compliance and information security implications for business
  • General experience responding to RFP, RFI, SIG, questionnaires or similar in the context of compliance and or information security context
  • General experience with SaaS and cloud solutions environments
  • General experience working with cross functional teams, especially Sales, Legal and Information Security
  • Strong analytical and communication skills
  • Strong attention to detail, excellent organizational skills, and superior time management skills
  • A very strong passion to learn and continuous improvement
  • Certified or willing to secure globally recognized security, compliance, audit or IT certification (training will be provided)

Preferred Qualifications

  • Passion for Governance, Risk Management & Compliance (GRC), Privacy, and Cyber Security in a SaaS environment
  • Degree qualified or higher in a relevant field or equivalent work experience
  • Experience working with external customers regarding their compliance assessments and controls
  • Experience understanding security concepts and EMEA regional compliance specifics

This is an excellent opportunity to work with a strong compliance and cyber oriented organisation such as DocuSign and grow, through on-the-job learning and scheduled training, into the role or build and expand on current compliance and cyber skills and experiences.