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IT Productivity Applications Engineer at DocuSign
Dublin, IE

Build IT & InfoSec solutions that deliver secure, seamless experiences for people – internally and externally -- using our products 24/7 around the world.

Position Summary

We’re looking for a Productivity Applications Engineer with expertise in Collaboration and Communication tools to help with the deployment and management of Slack, Box and other collaboration tools, enabling performance and productivity improvement across the organization, acting as a proactive team player with innovative ideas to inspire internal users loyalty and adoption

This person is expected to have experience with collaboration, communication and meeting tools like WebEx, Slack, Jabber, Teams and Hipchat. Document collaboration tools like Box, Google Drive, OneDrive experience is also preferred.

This position is an Individual Contributor and reports to the IT Technology Manager.

Responsibilities

  • Provide support to collaboration applications and bots for third-party enterprise systems using best of breed languages, frameworks and tools.
  • Support and maintain enterprise collaboration tools to help the overall productivity of the internal employees.
  • Write scalable tests, release plans and end-user documentation to support our fast-growing organization
  • Collaborate with cross-functional teams to gather requirements
  • Act as a user collaboration experience advocate, with the ability to navigate in all user experience aspects, covering not only the application support but providing training, education and documentation of the tools to improve the company adoption.
  • Come up with new ways for the teams to collaborate and be more productive, ongoing thing to bring more tools to enable a collaboration and performance improvement.
  • Analyzes data and metrics, identifies problem areas, and provides actionable insight to management.

Basic Qualifications

  • Bachelor's degree in computer science or related technical field, or equivalent years of industry experience
  • Relevant experience with a focus on end user experience, performance, scalability and security
  • Experience in working and collaborating with diverse teams in a dynamic, rapid growth environment using Scrum or Kanban successfully
  • Excellent written and verbal communication skills —you effortlessly translate complex technical concepts for a non-technical audience 

Preferred Qualifications

  • Experience with one of the programming languages: PHP/Hack, Ruby, Python, Node JS, Go, etc
  • Strong computer science fundamentals: algorithms, data structures, distributed systems, and information retrieval
  • Familiar with web platform technologies: REST APIs, GraphQL, OAuth, HTTP, Nginx
  • Experience with Workato, Mulesoft or other integration platforms