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Software Solutions Architect at DocuSign
London, GB

Change the way customers and partners live and do business while helping them grow their top and bottom line with DocuSign’s game-changing transformative business solutions.

Position summary

The Solutions Architect will support the EMEA Enterprise sales teams by helping to understand complex customer business problems and requirements and translate them into compelling solutions leveraging DocuSign’s System of Agreement, platform, ecosystem and professional services.


  • Extensive knowledge of business strategy and large or complex sales opportunities that need creative and complex solutions
  • Efficiently align customer business goals (through efficient use case discovery) with DocuSign solutions that supports those goals.
  • Effectively understand enterprise businesses and be able to probe on the deeper IT challenges.
  • Visualize customer internal systems and information topology to design, create and maintain Enterprise Architecture frameworks and models
  • Establish confidence in recommendations via platform expertise, tailored solution demonstrations, CTO/CISO level meetings, workflow outlines, RFx responses, product roadmap discussions and business process reengineering
  • Deliver trusted, long-term, high value, high return on investment solutions
  • Partner with Enterprise sales to deliver against their revenue plan
  • Articulate the company vision, key strategic messages, and intended use cases
  • Exhibit complete command of the core platform, including all current and future features
  • Leverage knowledge gained from previous implementations and customer experiences
  • Exhibit strong understanding of core technologies used within the DocuSign platform, the systems we integrate with, and the methods/APIs used during integration
  • Communicate the methods, security processes, and certifications which make DocuSign the most secure partner for eSignature transactions
  • Communicate the research, expertise, and legislative policies which ensure that DocuSign represents a legally binding signature
  • The Architect is a key collaborator with numerous internal teams, including (but not limited to): Sales, Professional Services, Compliance and Trust Services, Legal, Product and Marketing.

Required Skills & Experience

  • Bachelor’s Degree or equivalent in work experience.
  • Proven track record of SaaS experience with comfort in Enterprise level cloud solutions, concepts, and business models
  • Proven experience with software system architecture, configuration and integration
  • Masterful in delivering software demonstrations, whether in-person, via web presentation, or via phone.
  • Extensive Experience with technical business documentation like workflow diagrams, proposals, SOWs, RFPs and RFIs, etc.
  • Knowledge of SAP Technology stack/APIs and/or Microsoft, Salesforce highly desirable
  • Proven experience working with employees at all levels of an organization
  • Strong project management skills, with the ability to manage multiple projects of various sizes at the same time
  • Familiarity with Enterprise-class software systems like ERP, CRM, and ECM systems.
  • Expertise with system integration methods such as web services, SOAP APIs & REST APIs
  • Familiarity with HTML, XML, and structured data
  • Familiarity with electronic signature concepts a plus but not necessary
  • TOGAF certified is a strong plus but not essential
  • Willingness to travel up to 40%