Startup Careers

Be a part of our family by contributing to our portfolio companies’ innovation and success. Browse open positions below with Intel Capital portfolio companies.

Customer Support Associate at Schoology
New York City, NY, US

Schoology, one of the fastest growing education technology companies, is putting collaboration at the heart of the learning experience with an easy-to-use learning management system (LMS) that connects the people, content, and systems that fuel education. Millions of students, faculty, and administrators from over 60,000 K-12 schools and higher education institutions worldwide use Schoology to advance what is possible in education.

Working at Schoology offers you a chance to help solve the most important challenges in education in an environment that’s fun, collaborative and innovative. We are looking for smart, creative individuals who are passionate about education and aren't afraid to show it.

Why we need you:

The Customer Support Associate serves as a client advisor and is a key member of the Support Team, responsible for working with new clients as well as the general user base. By utilizing a strong understanding of product know-how, you will answer questions, troubleshoot technical issues, and work internally with Schoology teams to address outstanding concerns.

As a Client Support Associate, you will:

  • Serve the front line of customer service for Schoology’s passionate user base by responding to issues primarily via phone, and sometimes chat and email.
  • Tackle basic to intermediate technical questions as they arise in relation to support tickets
  • Attain an understanding of the web based product and iOS/Android applications, and keep abreast of latest changes
  • Work a 9am-5pm EDT Monday - Friday schedule for a one/two month training period. After the training period, you may be asked to work 12pm-8pm shift Monday - Friday. You must also have the flexibility to work overtime hours, especially during our busiest season (August- October).

To succeed in this position, you will have:

  • An outgoing personality that resonates over the phone and in email
  • Excellent communication and interpersonal skills
  • Strong writing ability
  • The ability to problem solve basic issues
  • Motivation and desire to help others
  • Careful attention to detail
  • Strong organizational and prioritization skills

All team members at Schoology are expected to embody our core values which are Passion, Collaboration, Innovation, Curiosity, and Integrity.

Our mission is to continuously advance what is possible in education. You in?

Schoology is an Equal Opportunity Employer and embraces diversity of every kind.