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Be a part of our family by contributing to our portfolio companies’ innovation and success. Browse open positions below with Intel Capital portfolio companies.

Customer Success Manager, East at Synack
New York City, NY, US

Imagine a world dedicated to Security Without Compromise. Synack, headquartered in Silicon Valley with regional offices around the world, has protected over 100 global organizations by reducing companies’ security risk and increasing their resistance to cyber attack. How do we do this? By utilizing the world’s best and most trusted team of ethical hackers who test through our powerful and controlled platform to deliver real security without compromise. At Synack, we aren’t afraid to think outside the box or take on big challenges. Backed by top-tier venture capital firms including Kleiner Perkins Caufield & Byers, Microsoft, and Google Ventures, Synack's mission is to leverage global security talent coupled with advanced technology to help enterprises discover security vulnerabilities before they become business problems. Discover the possibilities at Synack!

The Customer Success Manager is a pivotal player in driving outcomes and success of our clients. With continued adoption of our solution and growth of our company, we are looking for a lead member to help us fine tune process, drive issues to resolution, and help develop governance and metrics that measure our execution. We like to move fast, be creative, but are conscientious in our approach: an effective Customer Success Manager will facilitate that.

Here’s what you'll do:

  • Drive successful engagements - monitor activity across listings to help prioritize researcher incentives, manage scheduling for customer launches and researcher availability, and surface coverage risks
  • Problem solve - monitor, analyze and propose solutions to internal partners and clients
  • Manage client projects - ensure successful delivery of pen tests, reports, and other deliverables with clients and internal partners

Here's what you'll need:

  • Bachelor’s degree is required
  • Previous account management or customer support experience in the Technology Industry
  • Consultative skills - educate, influence and credibility
  • Project Management Experience in a technical environment
  • Information Security Knowledge - general awareness on best practices, information security risk management, and industry trends

It’s all hands on deck, it’s hard work, it’s winning, it’s Synack. Join us!

Synack is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.