Startup Careers

Be a part of our family by contributing to our portfolio companies’ innovation and success. Browse open positions below with Intel Capital portfolio companies.

Desktop Support Specialist at R3CEV
London, GB
The Business Resources Team are responsible for many vital aspects of the business,  and we are here to ensure that our staff can be as successful and self-sufficient as possible.
Our team is in charge of all travel and office resources. We devise and implement policies in consultation with the business. The Travel, Business continuity and company “giving” policy lie in our hands. We provide IT support where you need it, training and how-to guides in how our offices and technical facilities work. We are responsible for all IT related acquisition, maintenance, Hardware Purchasing & Installation, software licence management, new joiner set up and welcome and ongoing desktop support.
We know where ALL the cables are – and yes – we can probably find out a post-it when you need it too.
 
The Desktop Support Specialist is the first point of contact for all IT support related incidents and service requests. This position will provide first and second level IT support for the all users in the London office. Applicants must have a strong understanding in IT computer systems and a strong desire in providing superior customer service. This position will report directly to the Head of Business Resources.

Responsibilities:

    • Take ownership of IT-related support issues until final resolution is implemented; escalate incidents to other support teams where necessary.
    • To diagnose and resolve software and hardware incidents, including operating systems (Windows/Mac/iOS/Android) and across a range of software applications.
    • Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, and configuring systems and applications.
    • Setting up new hardware and software for new starters, providing an excellent customer experience so new starters feel welcome in R3.
    • Recycling hardware between users using secure data deletion techniques.
    • Work with the Business Services Team to track IT assets.
    • Perform basic network administration tasks, such as setting up new user accounts and granting access to network resources.
    • To maintain and resolve incidents with printers, copiers and scanners.
    • To maintain and resolve incidents with video conferencing systems and WebEx.
    • To administer and support SaaS platforms employed by company, i.e. Office 365, Slack, Egnyte, etc.
    • Communicate with third-party support and PC equipment vendors.
    • Identify and learn appropriate software and hardware used and supported by the organization.

Experience:

    • Excellent verbal and written communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization.
    • o be a highly motivated team player with the skills and ability to manage changing priorities.
    • Provide superior service and customer support
    • 5+ year’s experience in Help Desk or IT Support role
    • Proficiency in installing and supporting Win10/Mac OS X/iOS/Android
    • Knowledge of Microsoft Active Directory
    • Knowledge of computer hardware
    • Experience working in a team-oriented, collaborative environment
    • Proficiency in English
    • Ability to effectively prioritise and execute tasks
    • Ability to conduct research into a wide range of computing issues as required

Qualifications:

    • A +
    • Network +
    • Microsoft MCITP certification