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IT Support Engineer at Adaptive Mobile
Dublin, IE

Adaptive Mobile Security is the market leader of security software to the telecommunications industry in the world, protecting over 2 billion subscribers (1 in 5 users worldwide) today, with some of the most notable names in telecommunications.

Adaptive Mobile Security are looking for an IT Support Engineer with networking and Linux skills who is willing to learn and grow into the role. We need to be fast, so we use the latest tools and technologies. When something isn’t working, we fix it, learn from it, and move on. Strong team building skills are vital, our culture defines us and your fit is just as important as the skills you bring.

You must be technically adept as per the skills outlined below but must also have excellent communication skills

You should able to demonstrate a positive attitude to your job with the ability to work on your own initiative.

Role and Responsibilities

  • Manage and monitor the IT infrastructure and services.
  • Manage Jira Service Desk ticketing system.
  • Participates in monthly service maintenances.
  • Laptop, phone and server builds.
  • Troubleshoots and repairs issues related to phone, computer, peripherals, printer, application and Operating Systems.
  • Plans, tests and partners in the roll-out of new applications, hardware, Operating Systems and infrastructure equipment.
  • Maintains, develops and installs network infrastructure equipment and implements necessary changes.
  • Provides guidance and technical expertise for users related to system or software related purchases and provides ad-hoc user training and instruction on computer hardware and applications.
  • Responsible for server administration, storage back-ups and other data centre activities as needed.
  • Configuration and administration of VMware environments.
  • Administration of security tools including Tenable, Nessus and Bitdefender Endpoint Security.
  • Development and maintenance of operational procedures in Atlassian Confluence.
  • Participation in on Call Rota.

Qualifications and Education Requirements

  • Minimum 1-2 years’ in IT support
  • Relevant IT qualification.


Essential Skills

  • Virtualization Technologies (VMware 5/6, Hyper-V)
  • Firewalls (Checkpoint, FortiGate, F5 Big-IP, Linux IPTABLES)
  • Networking (Cabling, VLAN, TRUNK, routing, DNS, DHCP, Cisco Wireless, etc)
  • Cisco/Dell Switches
  • MS Windows 7/10
  • MS Windows 2008/2012 Server
  • Active Directory 2008/2012 & GPO (Group Policy)
  • MS Office 2010/2016
  • Linux (CentOS, RHEL, Ubuntu, etc)
  • Hardware: HP/Dell/Microsoft laptops, HP/Dell/IBM servers

Desirable Skills

A knowledge of the following:

  • Atlassian Jira Service Desk
  • Atlassian Confluence
  • End User Device Security, Encryption
  • Monitoring tools (Check_Mk, Nagios, Cacti)
  • Veeam Backup and Replication
  • SAN (Dell, HP), NAS (Synology, Qnap etc)
  • MS Exchange 2013
  • WSUS
  • Bitdefender Endpoint Security