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Client Services Analyst at BrightEdge
Cleveland, OH, US
As the industry pioneer behind Content Performance Marketing, BrightEdge has thoroughly redefined the concept of search engine optimization (SEO) by developing an award-winning platform that precisely measures and optimizes marketing content across online channels. Our cloud-based platform is powered by big data analysis that allows our customers to plan, optimize, and measure campaigns based on real-time content performance. BrightEdge has emerged as the leading international provider of cloud-based SEO Enterprise solutions due to its dynamic and results oriented entrepreneurial culture.
BrightEdge is looking for a detail-oriented Client Services Analyst with support experience in a client facing role.  You will educate our corporate clients on the importance of SEO to ensure our clients see a return on investment (ROI). As the customer’s marketing technical liaison, you will work with the Engineering, Marketing, Sales, and Product Management departments to improve platform processes and functionality. This position offers an excellent opportunity for growth and development, with the potential for new roles within Client Services, Professional Services, Product Management and Sales.

Core Responsibilities

    • Identify and resolve customer issues via the BrightEdge ticket system promptly, with a focus on quality, satisfactory customer experience
    • Provide product expertise to clients to improve their usage of the BrightEdge solution
    • Investigate critical search marketing issues and perform analysis of SEO campaigns
    • Drive impact with projects in numerous areas including developing new internal processes to serve clients better; building client presentations and knowledge content; and involvement in new product launches
    • Collaborate with Customer Success Managers to present high-quality insights to key clients
    • Gather insights from customer interactions and communicate to various teams inside BrightEdge
    • Identify and advocate ways to improve the customer support process

What it Takes to be Successful

    • A Bachelor’s degree is required
    • 2-3 years’ of expertise in an analysis or Customer Support role is preferred but not required
    • An analytical mind that can break down complex problems into solvable components
    • Attention to every detail
    • Excellent collaboration and communication skills
    • Good written English grammar and composition skills
    • Knowledge of Web Analytics, Google Analytics, and SEO is preferred
    • Knowledge of SQL/MySQL, and integration applications, e.g. Jitterbit is preferred

Benefits & Perks

    • Competitive Salary with Stock Options
    • Medical / Dental / Vision Insurance / 401K / PTO
    • Internal Promotions and Career Growth Opportunities
    • Team Networking, Social Events, Friday Company Lunches
    • Free Snacks and Beverages Everyday
    • Frequent Rewards and Team Competitions
About BrightEdge
BrightEdge Technologies, Inc. ( is privately held and the leader in cloud-based SEO and Content Performance Marketing solutions for over 1200 enterprise, corporate, and agency customers and 9000 brands. The BrightEdge platform boosts their marketing performance by streamlining, automating, and integrating search optimization, social marketing, and content performance management capabilities for its customers. Advanced BrightEdge technology delivers visibility, executable recommendations, competitive insights, and dynamic performance metrics. With the largest technology, sales, and customer success teams in our industry, we help customers innovate and execute to achieve superior marketing performance.