Startup Careers

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Senior Support Engineer at Swarm64
Berlin, DE

Database software developers and parallel processor experts teamed up with the vision to accelerate relational databases to unprecedented levels of performance. The result is a complete hard- and software stack integrated into open source databases. Our product makes big data analysis available to the masses.

Our solution reflects our priorities: We strive for the best results. We invent full stack solutions across the boundaries of hard- and software. We develop our product with customer benefits in mind. We put people first. We love what we do.

About the Role

As our Senior Support Engineer, you will create/establish/developand implement Swarm64’s customer support workflow. In close collaboration with System Integration and our Sales team you will establish customer support procedures and best practices. You act as first responder when it comes to solving customer issues. A short feedback cycle to product management and the development teams enables us to improve our product and customer experience.

Responsibilities

  • Provide value-added professional services support for our customers
  • Provide pre-sales support for testing, workshops and PoCs
  • Feedback customer information, feature requests and issues to product management and dev teams
  • Contribute and help maintain our product usage knowledge base

Requirements

  • Knowledgeable in IT service management processes, e.g. ITIL
  • Database (PostgreSQL) knowledge
  • Excellent Linux (RHEL/CentOS) skills
  • Experienced in using Jira, Jira Service Desk and Confluence
  • Minimum of 3 years of experience in customer support
  • Fluent English
  • You have the following characteristics: effective, intellectual humility, embracing challenges, curious

Nice to have

  • Scripting skills in Bash and/or Python
  • Other language skills, preferably German and French

 

If you want to become a member of our team, please send your CV (in PDF format) including a cover letter to Lisa(HR).