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Senior Cloud Services Manager at Bromium
Cambridge, MA, US
Salary Range :55000.00 To 75000.00 (GBP) Annually

Job Title: Senior Cloud Services Manager
Department: Customer Support
Location: Cambridge UK

Position Summary:

This is a fantastic opportunity for an experienced Senior Cloud Services Manager to join an established software security company.

The Senior Cloud Service Manager is the champion, across Bromium and externally, for the delivery of cloud services, playing a key role in driving their development and delivery, balancing commercial, technical and operational considerations. The post-holder is responsible for ensuring that Bromium’s cloud services portfolio meets customer and business requirements. Owning the technical change process, you will scope and manage implementation of medium/large projects.

You will be a crucial part of a small team, so you will have the chance to make a real difference. This is an exciting and challenging role with excellent growth opportunities for the right candidate.

Job Responsibilities:

• Develop strategies for individual cloud service delivery, working with development and service delivery teams and customers to ensure that the right products are developed, they are capable of high quality delivery and they meet current/evolving customer needs.
• Take ownership of the cloud services service level agreements between a cloud service provider and the customer which detail the parameters of the cloud services to be provided. 
• Own and deliver operational level agreements (OLA).
• Work with stakeholders across the company to ensure that:

o Cloud services comply with industry standard regulatory and legal requirements;
o Cloud services are developed in line with the Bromium cloud services strategy;
o Contracts required to provide cloud service are properly procured and managed;
o Services include relevant training for customers to ensure benefit and usage for cloud services.

Job Requirements:

• Detail-oriented and documentation-driven. This role encompasses the initial definition of key cloud services, to be created within industry standard compliance frameworks (ISO 27001, SOC 2, NIST).
• Rich technical skills and understanding of Virtualization (AWS), Microsoft Windows environments and networking.
• Strong Project Manager with solid planning skills and ability to deliver complex technical projects.
• Excellent communication, interpersonal and stakeholder management skills.

The following skills and attributes are a plus:

• Experience of working in Cloud Infrastructure services in delivery, product management, engineering or operations domains.
• Prior experience developing cloud service delivery projects in line with ISO 27001, SOC 2 Type II and NIST Cybersecurity Framework.
• Experience with on-premise to cloud migration, automated orchestration and provisioning of infrastructure services, hybrid-cloud management, and software defined networking are highly desired.
• Prior experience working with software security products.

Company Overview:

Bromium was founded in 2010 with a mission to restore trust in computing. The company’s founders have a long and deep history of innovation in virtualization and security. Inspired by the isolation principles of traditional virtualization, the Bromium team has created a game-changing technology called micro-virtualization to protect end users against advanced malware. Every task the user performs, such as opening a document or clicking on a link, is isolated in its own micro-VM, with access to just the resources required for that task, and existing just for the life of the task. Protection is thus provided through isolation, without relying on detection, hence reliably defending the user from polymorphic and even zero-day malware
Bromium has its corporate HQ in Cupertino, California and an R&D center in Cambridge, UK. The company is backed by top-tier investors, including Andreessen Horowitz, Ignition Capital, Highland Capital Partners, Intel Capital, Meritech Capital and Lightspeed Venture Partners.