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Consultant - Managed Services- Brazil at Sprinklr
Sao Paulo, BR

Sprinklr is 1,500 employees strong, valued at $1.8 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide amazing experiences at every turn.

Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale.

Consultant – Managed Services

What Are Your Responsibilities

Discover and realize ongoing success criteria for Sprinklr clients with the following:

  • Manage and optimize configuration of onboarded sprinklr clients, to ensure their continued success with the sprinklr platform
  • Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations regarding platform use cases and functionality are fulfilled
  • Maintain platform relevancy according to changes business needs
  • Ensure that all client users are trained, educated, and up to date on platform use, best practices, and functionality
  • Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements
  • Ensure that every client derives the most value possible from the Sprinklr platform
  • Assist the Sales and Success Teams in providing insight to client health, and working to win new business and/or grow existing accounts
  • Support our Services Directors to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration

Who You Are & What Makes You Qualified 

  • 2-4 years of experience in enterprise software deployment management and/or implementation
  • Excellent written and verbal communication skills
  • Strong technical background with advanced computer skills
  • Ability to work independently and as a member of a team
  • Demonstrate experience and a passion for the social media technology universe
  • Extremely strong communication and presentation skills
  • Ability to work effectively under tight deadlines and juggle several assignments simultaneously
  • Fluency in social media platforms and direct experience in working with or for social media management software is preferred
  • Passion for solving client challenges and commitment to client delight
  • 4-year college degree

Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50.