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Lead Solutions Consultant at Sprinklr
New York City, NY, US

Sprinklr is 1,500 employees strong, valued at $1.8 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide amazing experiences at every turn.

Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale.

Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50.

Sprinklr is looking for a pre-sales Solutions Consultant who will partner with Sales on our enterprise accounts. Solutions Consultants are instrumental in the sales cycle, bringing their technical and industry expertise to create compelling solutions for customers.

 As a Solutions Consultant you will partner with Sales to uncover a customer’s current and future states and their goals in order to best position Sprinklr’s solutions. You are a strong communicator who can develop compelling presentations that illustrate Sprinklr’s business value to customers at all levels. You understand how Sprinklr can fit into a customer’s technology stack and the common use cases we can support across systems.

 Main Responsibilities:

  • Acts as a key member of account teams with sales and other internal stakeholders for our enterprise and mid-market customers
  • Attends client meetings to conduct in depth discovery on the customer’s current and future states and positive business outcomes
  • Creates compelling presentations and collateral that demonstrate our solutions and the value proposition they provide against a customer’s required capabilities
  • Delivers presentations both virtually and in person
  • Works with customers to educate them on the business value Sprinklr can provide
  • Assists Sales in the response to RFXs
  • Keeps up with an aggressive training schedule and maintain up to date Sprinklr product certifications

 

Skills & Experience

  • 3+ years of presales experience at a SaaS company OR 5+ years of experience working at a brand or agency
  • Experience in marketing, advertising, customer care, business intelligence or commerce spaces
  • Methodical and meticulous approach to preparation and execution