Startup Careers

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Managed Services Consultant at Sprinklr
Sao Paulo, BR
Global brands with distributed infrastructure networks need help to fully optimize social media software deployments for their specific business requirements.
 
Sprinklr’s customers include hundreds of top brands from all round the world. We help them use the power of social media by providing a comprehensive social media management platform (Paid, Owned and Earned) and world-class services to drive their business forward, from platform enablement and managed services to digital transformation.
 
We are looking for great people who are passionate about pushing the envelope in social media to join our accomplished team.
 
Main Responsibilities are to discover and realize ongoing success criteria for Sprinklr clients with the following tasks: 

- Manage and optimise configuration of Sprinklr clients, to ensure their success with the Sprinklr platform 
- Identify platform gaps, and optimization opportunities; designing and configuring the appropriate solution, so that client expectations, regarding platform use cases and functionality, are fulfilled 
- Maintain platform relevancy according to changes business needs 
- Ensure that all client users are trained, educated and up to date on platform use, best practices, and functionality 
- Provide oversight on any additional enablement of the software deployment to be in line with current architecture and future client needs or business requirements 
- Ensure that every client derives the most value possible from the Sprinklr platform 
- Assist the Sales and Success Teams providing insight to client health and working to win new business and/or grow existing accounts 
- Support our Services team to ensure optimal client service as it relates to platform performance, functionality, enhancements, and configuration
 
Requirements
Fluent/native spanish
- Experience in management and/or implementation of social/digital softwares
- Strong technical background in social media with advanced computer skills
- Ability to work independently and as a member of a team
- Experience and passion for the social media technology universe
- Extremely strong communication and presentation skills
- Ability to work effectively under tight deadlines and juggle several assignments simultaneously
- Fluency in social media platforms and direct experience in working with or for social media management software is preferred
- Passion for solving client challenges and commitment to client delight