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Senior Success Manager at Sprinklr
Sao Paulo, BR

What You'll Do 

Looking for highly experienced, trained professional who can ensure the following outcomes from every client deployment:

  • Maximum usage of the platform mapped to business needs.
  • Ensure client renewals and continued adoption of new products and services.
  • Establishes a relationship built on trust with every new partner, client champion, and stakeholder.

 

What Are Your Responsibilities

  • Ensure that every client derives the most value possible from the platform.
  • Act as day-to-day contact for stakeholders and system administrators.
  • Provide subject matter expertise on social business practices.
  • Work alongside our internal Sprinklr business development teams to foster new opportunities within existing business.

 

Who You Are & What Makes You Qualified 

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  • Fluent/native English
  • Spanish advanced<span
  • 3-5 years of experience in enterprise software account management, or digital and social account management at a brand or agency.
  • Excellent written and verbal communication skills
  • Ability to work independently and as a member of a team
  • Demonstrated experience and a passion for the social technology universe (i.e., Facebook, Twitter, YouTube, Foursquare, Flickr, blogs, G+, LinkedIn, wikis, RSS, social bookmarking, discussion forums and community software)
  • Ability to work effectively under deadlines and juggle several assignments simultaneously
  • Direct experience in working with or for social media management software is preferred
  • Passion for solving client challenges and commitment to client delight