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Success Manager at Sprinklr
Paris, FR

Sprinklr is 1,500 employees strong, valued at $1.8 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide amazing experiences at every turn.

Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale.

Sprinklr works with more than 1,000 of the most recognized brands around the world, including Nike, JPMorgan Chase, Verizon, McDonald’s, Microsoft, P&G, and more than 50% of the Fortune 50.       

 Key Actions and Responsibilities

Sprinklr is looking for a highly professional and confident individual to join our Customer Success team to ensure the following outcomes for our vast network of Fortune-level customers:

  • Deliver Value: Be able to deliver on, and communicate the value associated with the customer’s investment in the Sprinklr platform.
  • Establish Relationships: Establish and nurture senior level relationships built on trust with every new customer, develop client champions, and identify key stakeholders.
  • Strategic Partner: Become your customer’s day-to-day strategic advisor who understands their business challenges and can communicate the positive business outcomes of working with Sprinklr.
  • Guarantee Retention: Work cross-functionally with internal teams (sales, professional services, product dev, training and support) to create a unified account team that supports the customer through contract renewal and surfaces new growth opportunities.
  • Drive Adoption: Drive adoption and usage of new products and features across multiple business units, teams, and markets within a single customer.

Who You Are & What Makes You Qualified 

The Customer Success Org is tasked with guaranteeing customer retention across all of Sprinklr.  These are the skills you’ll need to make it happen:

  • 3-5 years of experience in enterprise software account management, or digital + social strategy experience at a brand or agency for an equivalent duration
  • A do-anything attitude for delighting the customer. We are a customer-centric organization, meaning we drop everything to solve problems and make our customers happy.
  • Exceptional written and verbal communication skills
  • Technical “show and tell” skills with an emphasis on platform education
  • Must be able to comfortably present to large, executive level teams
  • Self-starting problem solver, who isn’t afraid to learn on the go and enjoys the technical intricacies and challenges of live software.
  • Demonstrated experience and a passion for customer experience management (CXM) - including social media marketing for enterprise brands - or preferably direct experience with other social media management software.
  • Ability to work effectively under deadlines and juggle several customers (10+) simultaneously
  • 4-year university degree, focus on business / marketing strongly encouraged

Technical Experience:

  • Collaborative technical tools (Google Sites, Jira, Zendesk, Gainsight)
  • Presentation and Communication tools (Power Point, Google Slides, Google Doc, Slack)
  • Experience configuring Social Media Management / Content Management tools
  • Commercial account management / CRM systems 

Sprinklr has spent the last eight years building software for an “un-enterprise” world and we’re bringing the very best talent together to take us to the next level.