Startup Careers

Be a part of our family by contributing to our portfolio companies’ innovation and success. Browse open positions below with Intel Capital portfolio companies.

Regional Success Director at Sprinklr
Singapore City, SG

Sprinklr is 1,500 employees strong, valued at $1.8 billion, and positioned at the forefront of the customer experience management industry. At a time when consumers are connected and empowered like never before, Sprinklr is helping the world’s largest brands provide amazing experiences at every turn.

Sprinklr offers a set of powerful social capabilities that allow our clients to reach, engage, and listen to customers across 24 social channels. We empower entire organizations to work together – across marketing, advertising, research, commerce, and customer care – to manage customer experience at scale.

Meet our Success Management Team! 

Success Management is the key touchpoint between Sprinklr and our customers. We ensure that every stakeholder maximizes their usage of the platform, and understands how Sprinklr can help them achieve their strategic objectives.

Our KPIs are primarily focused on relationship health, platform adoption, and revenue retention & growth. We never lose a customer, and constantly demonstrate value.

What You'll Do

We are looking for an experienced digital services leader who can ensure the following outcomes from every client deployment managed by themselves and their team:

  • Maximise usage of the platform mapped to business needs.
  • Ensure client renewals and continued adoption of new products and services.
  • Establish a relationship built on trust with every new partner, client champion, and stakeholder.

What Are Your Responsibilities 

  • Ensure that every client derives the most value possible from the platform.
  • Lead a team of 4-7 Success Managers.
  • Provide subject matter expertise on social business practices.
  • Work alongside our internal Sprinklr business development teams to foster new opportunities within existing business.

Who You Are & What Makes You Qualified

  • 7-15+ years of experience in enterprise software account management, or digital and social account management at a brand or agency.
  • Track record of success as an Account Executive and Team Leader / Manager
  • Excellent written and verbal communication skills
  • Ability to work independently and as a member of a team
  • Demonstrated experience with and passion for social technology
  • Ability to work effectively under deadlines and juggle several assignments simultaneously
  • Passion for solving client challenges and commitment to client delight
  • Business English fluency required

You Know You're Successful if….

  • The depth, breadth and frequency of customer platform adoption starts strong and keeps climbing
  • Your team is disciplined, motivated and contributes to Sprinklr's growth
  • Customers add new licenses, modules and services to their package
  • Stakeholders give positive NPS scores and participate in Sprinklr events and case studies
  • Your domain knowledge makes you a trusted advisor both internally and externally