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Customer Data Product Manager at Urban Airship
San Francisco, CA, US

About You:

You are a Product Manager with the ability to lead large-scale projects collaboratively with cross-functional teams from engineering and design, to marketing, sales and customer support. You have strong customer facing skills and enjoy conducting customer discovery interviews, onsite visits and presentations.

You have experience defining product strategy and roadmaps. At Urban Airship you would manage and enhance our data and analytics products.

Responsibilities:

  • Conduct Product Discovery to identify and prioritize opportunities for Product Development that are inline with desired business outcomes
  • Collaborate intensely with the rest of the Product Discovery & Development team (Product Management, Design, Engineering, Product Marketing) to discover, prioritize, plan, and develop products that customers love and meet the needs of our business
  • Work with Marketing to create training, positioning, and messaging
  • Work with stakeholders (Marketing, Customer Success, Sales, BizOps, Executive Team) to understand business constraints
  • Help innovate and iterate on product development processes and share learnings. Stay up to date on latest product management techniques (e.g, Silicon Valley Product Group)
  • Conduct competitive, pricing, and financial analysis

Desired Skills & Experience:

  • 2+ years working with data and analytics products in digital marketing or related industries.
  • 2+ years of product management experience, especially with business intelligence, web analytics or web-based products in the enterprise space.
  • Working knowledge of Google BigQuery, Amazon Redshift or similar cloud-based data systems a significant plus.
  • Skilled at defining and prioritizing product opportunities, building feedback loops, and creating product metrics. Experience with state of the art product process.
  • Strong leadership and communication skills
  • Ability to work collaboratively with others and navigate complex decision making
  • Extraordinary grit; smart, creative and persistent
  • Ability to interact with customers at a variety of levels and across functions
  • A proven track record of gaining trust and respect by consistently demonstrating sound critical-thinking

About Us

Every day, thousands of businesses across more than 120 countries depend on Urban Airship to deliver billions of personalized, interactive notifications across all digital channels—mobile, web, SMS, digital wallet, email, and more. Our real-time platform offers rich data, advanced analytics, and predictive machine learning, enabling businesses to reach customers with thoughtful and impactful information and assistance.

  • We have delivered over two trillion messages to users, doubling our volume in the past year.
  • We process tens of billions of events every day, and our platform is unrivaled in speed and scale for real-time communications. We are incredibly proud of our team.
  • Our product is used by many of the world’s most admired companies, including Adidas, Alaska Airlines, The Home Depot, NBCUniversal, Sky Plc, and Zillow.
  • We have been named one of the coolest companies to work for in Portland for the last five years! We love passionate employees and have an employee-run Culture Club and Diversity Guild.
  • We are a proud sponsor of the ACT-W Conference.