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SMB Renewals Specialist, German at DocuSign
Dublin, IE

Closing Date: 30th December 2018

Change the way customers and partners live and do business while helping them grow their top and bottom line with our transformative technology. 

Position Summary 

The Renewal Specialist (RS) is a high impact position combining equal parts relationship management, contract negotiation and client satisfaction. The RM will work with existing DocuSign customers, managing an average book of 550 accounts to maintain their satisfaction and renewal of their next contract.

The RS is accountable for customer retention through the annual renewal process, proactive client management, forecast accuracy, and driving adoption/usage with customers in collaboration with internal teams and the broader DocuSign partner ecosystem.

Responsibilities 

  • Develop plan to ensure assigned accounts are progressed to renewal in a timely basis.
  • Monitor outstanding renewals and develop robust follow up system.
  • Recommend accounts to be placed on “stop” due to late renewal.
  • Liaise closely with Account Managers to ensure alignment on renewal strategies and status.
  • Develop a good level of understanding of DocuSign’s product portfolio.
  • Liaise with internal teams to ensure smooth processing of quotes and renewals for customers.
  • Provide accurate, timely reports, and forecasts, as needed, for management. 
  • Ensure renewal of all assigned accounts in EMEA.

Required Experience 

  • Bachelor’s degree or equivalent required
  • Fluency in English and German
  • Experience in B2B sales or account management focused on customer renewals within the technology or software industry. 
  • Proven track record of success in managing a high-volume portfolio of accounts
  • Track record of success and over-achievement of quota in past positions.
  • Proven ability to work in a fast paced environment. Exceptional time management, organization, and multi-tasking skills a must.
  • Strong verbal and written communication skills, specifically at the executive level. 
  • Strong business acumen and ability to analyse data to address customer situations.

Sales and Business Development at DocuSign 

Our technology is transforming the way our customers live their lives and do business. Our Sales team is collaborating with customers across the globe to help them leverage our technology to change the way they do business. Our Business Development team is partnering with some of the largest most innovative companies in the world and in their industries to bring the power of DocuSign to more customers. Whether you are selling to an individual or a large enterprise, you will apply your extensive knowledge of our product and strategic partnerships to help our customers grow their top and bottom line.